KCS_Integration

IssueYou may want to know which Salesforce fields a specific Marketo field is tied to as shown in this document. You will be able to see that the mappings are either not update or a few fields are missing that were created recently. SolutionThe Field Mapping that you are seeing under Admin -> Salesf...

IssueWhen making changes to an email with the 'Edit Code' option, these changes aren't shown in the Audit Trail like other changes made to an email draft. SolutionThis is an expected behavior of the Audit Trail. Only edits made with the Design Studio interface will be displayed on the Audit Trail.

IssueWhy does the record in Marketo do not have an Opportunity when its matching synced Contact in Salesforce has an Opportunity? SolutionThe Opportunity of the Contact in Salesforce does not have an Opportunity Contact role."Marketo associates Opportunities and contacts using Opportunity Contact Ro...

IssueWhy does the record in Marketo have an Opportunity when its matching synced Contact in Salesforce does not have an Opportunity? SolutionThe Contact in Salesforce has an Opportunity Contact Role associated with an Opportunity that belongs to other Contacts.Since "Marketo associates Opportunities...

IssueLeads were sent the email and clicked on a web page link on the email. However, the web page activities were not associated to these leads. SolutionIssue ResolutionCheck that the link clicked in the email has tracked link enabledIf the web page activities are associated to other records (e.g....

IssueThere are multiple forms on a Marketo landing page. No custom code on any of the assets. Form Pre-fill is enabled on all fields, but only the first form on the landing page is being pre-filled. SolutionMarketo does not support using multiple Marketo forms on a Marketo landing page. Pre-fill ge...

IssueYou are trying to identify your most active leads and set up a Smart List with an "Opened Email" or "Clicked Email" filter using "Email 'Is Any'" and a "Min number of Times" constraint, but are not sure if results are based on individual emails or 'all' emails in the 'Date of Activity' range. ...

IssueThere are 50 programs in Marketo that have the name starting with "Nurture Send". However, not all of them appear in Email Insights when selecting [Filter > Content > Program > "Nurture Send"] SolutionEmail Insights UI is currently designed to list down only 20 suggestions for the search string...

IssueYou need to move a Smart Campaign from one Workspace to another but are unable to do so. SolutionMake sure the Smart Campaign is not currently active. (If it is a trigger campaign, go to the Schedule tab and click Deactivate.)Create a folder in the Workspace that currently holds the Smart Campa...

IssueYour IT department wants to know why they need to create separate subdomains for Marketo email tracking links and Marketo landing pages, and cannot simply use the web domain you already have. SolutionEach web domain can only point to one resource. Your company's web domain (www.example.com) ...