KCS_Integration

IssueSmart campaign email tab's count for soft bounced and delivered activities does not match the number of soft bounced and delivered activities in smart campaign results tabExample:Email tab shows 5 soft bounces, whereas, results show 6 soft bounce activitiesEmail tab shows 10 delivered, whereas,...

IssueWhen adding new IP Address to the IP Restrictions list on Admin > Login Settings > IP Restrictions, you receive this error message:"Your current IP address (XXX.XXX.XXX.XXX) cannot be blocked." EnvironmentAdminIP RestrictionsLogin SolutionEnsure that you have Admin Access to the Marketo instan...

IssueEmail Performance Report shows different results than same audience as a smart list SolutionCreate a filter for the report for field Email address is not empty. Root CauseAn email performance report includes activities for all people, including those that have been deleted since the email was s...

IssueIf a record which is in a Marketo Campaign Wait Step and is merged into another record, does the winner of the merge continue through the flow? SolutionWinner of the merge will continue through the Campaign flow and complete the remaining steps.To prevent this behavior, remove the record from...

IssueSingle Flow Step to send an email to x number of leads failed SolutionCreate a smart campaign and override the person restriction to send an email to a number of people that is greater than the campaign restriction Root CauseThe number of people selected to send an email from a single flow act...

IssueLinkedIn leads generated through LinkedIn Lead Gen form does not populate Inferred State/City/Country values. SolutionUse field mapping between Marketo and LinkedIn to make sure inferred State/City/Country fields are mapped to respective LinkedIn fields so that they are captured in Marketo. Roo...

IssueWhen an A/B test is in scheduled state and you would want to cancel it. On clicking "Unapprove Program", an error message shows up saying 'Cannot unapprove program - - is in use'. SolutionWithin the program, go to the trigger campaign which references these assets in their smart list, for examp...

IssueWhen adding 'Acquisition Program' attribute as part of 'change data value' flow step, ‘New Value’ will not get saved if it is added as a token.As an example, let's say there is a smart campaign within a program and the program has multiple tokens. One of the token is {{program.Name}} whose valu...

SummarySmart campaign utilizing the 'Fills Out Facebook Lead Ads Form' trigger does not generate any results for people created as a result of filling out a Facebook Lead Ads form. IssueSmart campaigns utilizing the 'Fills Out Facebook Lead Ads Form' Trigger does not trigger for people created as a ...

IssueA smart campaign is configured to clear the field value for a field, however, when the smart campaign ran, it didn't appear to have cleared the field values and the campaign results display no activities. SolutionCheck to see if people qualified for the smart campaign and became campaign member...