KCS_Integration

IssueA/B test in Email Program status is still showing “Running test…” and not all email variants were sent as expected. EnvironmentA/B TestEmail Program Sample SizeRunning Test SolutionTo ensure the sample size qualified at least a minimum of the total variants of the A/B test. For example, if y...

IssueDoes applying a permission set to the Marketo Sync User in Salesforce suffice for limiting the number of fields to sync from Salesforce to Marketo? or will the profile need to be updated directly? SolutionIn order to limit the visibility of fields for the Marketo Sync User in Salesforce, the pr...

IssueAn email link performance report is configured to find people who have clicked in a link in these emails that does not contain 'unsubscribe', however, it still shows links within the email that contains 'unsubscribe'. SolutionTo exclude certain links from reporting, export the results and remov...

Summaryduplicate records with the same email across lead partitions can be affected by uploaded custom object activity IssueSystem not separating lead partitions for custom object importsUploading custom object activity affects duplicate records across partitionsCustom Object activity import writing...

By default – when sending an email via Sales Insight, the “From Email Address” that will be used to send the email will be the user’s email address on their User Profile. As it turns out, there is actually a way to use an alternative email address for Sales Insight! DISCLAIMER: This doesn’t mean tha...

IssueChampion Challenger A/B Test dashboard does not display any data SolutionCheck that the email was sent from a trigger campaign or an engagement program as "Champion/Challenger emails only work with trigger campaigns and engagement program streams." https://docs.marketo.com/pages/releaseview.act...

IssueLeads recently imported cannot be found SolutionCheck if the example leads exist in the partition the workspace has access to. It is possible that the leads cannot be found because the workspace being checked does not have access to the partition the leads exist in.Check if any of the example l...

IssueInteresting moments not appearing for a user in Dynamics. The interesting moments section on a Contact displays: “No Interesting Moments for [Contact Name]” SolutionChecked that the user is a contact record synced with a Marketo record that has interesting momentsCreated a new record with inter...

SummaryEstimating the external storage requirements for your Marketo Engage Database IssueI want to extract all of my data from Marketo Engage and store it. How much storage space will I need? EnvironmentMarketo Engage and External Systems SolutionSummaryThere is no repeatable method to accurately e...

SummarySales Insight Email Performance Report grouped by Sales Rep exports file sorted by template rather then by sales rep. Issue Sales Insight Email Performance Report grouped by Sales Rep exports file sorted by template rather then by sales rep. Subscription email displays report grouped by emai...