Champion Challenger Dashboard is empty

[#1]

Issue

Champion Challenger A/B Test dashboard does not display any data

Solution

• Check that the email was sent from a trigger campaign or an engagement program as "Champion/Challenger emails only work with trigger campaigns and engagement program streams." https://docs.marketo.com/pages/releaseview.action?pageId=2359553
• Check that the email sent from the engagement program was added to a stream directly and was not nested within a program that is the asset added in the stream. Reference: https://nation.marketo.com/t5/Knowledgebase/Champion-Challenger-Test-in-Engagement-Programs/ta-p/249...
• Check that the email was approved when the email was sent
• Check that the email has been sent
• Check the time the Champion Challenger test was created and the time the email was sent

 

Root Cause

The email has not been sent since the A/B test was created or the email was sent before the Champion Challenger test was created.

Environment

• Champion Challenger
• Engagement Program
• A/B Test
• Email Dashboard