KCS_Integration

IssueOften times customers ask which messages they should send to the Email Deliverability Power Pack seedlist. Consider these guidelines to prioritize. SolutionRoutinely seed from each IP/domain combinationPrioritize seeding to any of the following:High priority segments (customers, employees, in...

IssueUser not able to see the "Global Reporting" feature within our Email Performance reports in Marketing Activities in non-default workspaces, as described in this product doc:- https://docs.marketo.com/display/public/DOCS/Report+Email%2C+Campaign+Performance+Across+Workspaces SolutionThe global ...

IssueYou receive a DMARC report from an ISP saying that your email failed to pass the SPF alignment check, but when you check your SPF listing in Admin > Email > SPF/DKIM, SPF is verified. SolutionThe SPF record in Admin > Email > SPF/DKIM is tied to your FROM domain. DMARC alignment (using SPF) a...

IssueYou would like to enable SSO for your CRM, including the sync user used by the Marketo integration. SolutionMarketo does not support SSO logins for integration users. So, you need to make sure that the sync user does not have SSO enabled.

IssueWhen using Email Script Tokens to generate URLs in an email, the URLs fail to resolve and show the email script in the browser's address bar rather than the URL. SolutionEmail Script Tokens are written using Velocity Script, this means the Email Script Token must compile on the sending server ...

IssueAfter running a Smart Campaign to delete some records, you don't see any deletion activities in the Results tab. It appears the campaign did not run. SolutionIf you ran a Smart Campaign to delete records and the only flow action is to 'Delete Person', you will not see any activities in the cam...

IssueIf a lead in an import file has a blank value for a column (e.g. first name), will Marketo overwrite the existing data in Marketo when the file is imported? SolutionMarketo does not overwrite the existing data if a field for a lead in an import file is blank.Per this article: https://docs.marke...

IssueYou put a variable inside an email token and when the email was sent, the variable rendered as text rather than as a link:Example: ${queryParameters}Should expand to: {{my.CertainURLHREF}}?utm_source=${utm-source}&utm_content=${utm-content}&utm_medium=${utm-medium}&utm_campaign=${utm-campaign}&...

IssueAn email you previously had in Marketo under a program in Marketing Activities no longer exists and you believe it was deleted. However, you do not see that deletion in the Audit trail. SolutionIf an email was deleted directly, by un-approving the asset and then deleting it from the program, th...

IssueYou want to import a program from another instance, but the program's channel does not exist in the destination instance. SolutionWhen you import a program, if the channel does not exist in the destination instance, it will be created by the import process. For example:Instance/Subscription A h...