KCS_Integration

IssueThere are a few Smart List configurations that could lead to a campaign failure if you are on Campaign V2. With the change to our new Smart Campaign processing system, some flow step configurations that would run in the old system can lead to campaign failures in the new system. Below are a few...

IssueIssue DescriptionYou have a field (e.g. Most Recent Website Visit) that you want to see previous values for without needing to look through the activity log. SolutionIssue ResolutionThis can be done using a few custom fields, and one trigger campaign. Make duplicates of the field you want to ...

IssueYou see a popup that says 'Limited Access' when you attempt to edit or delete an asset in the Design Studio, even though you should have the required permissions/privileges for the workspace it is located in. SolutionWhen an asset is shared from one workspace to another, only the original copy...

IssueAuthorized support contact unable to access the Support PortalAuthorized support admin unable to view and manage list of authorized support contactsAuthorized support contact unable to create a support caseAuthorized support contact unable to view list of cases SolutionIssue ResolutionContact...

IssueAuthorized support admin unable to find a contact to add as authorized support contact. SolutionThe contact will need to have logged in to the community (nation.marketo.com) at least once for their profile to be created and recognized in the system."In order to appear on the list of available ...

IssueUser with List Import permission unable to import list. The system displays a message "Insufficient Privileges." SolutionIn Admin > Users & Roles, make sure that 'Edit Person' permission is selected for the role assigned to the person doing the list import. The 'Edit Person' permission is neede...

IssueHow to identify records in Marketo that have not synced to Salesforce. SolutionCreate a smart list using the filter "SFDC Type is empty", as if the record in Marketo has synced to Salesforce, the SFDC Type will either be 'Lead' or 'Contact.' Be aware that there is also an 'SFDC Type' on the Opp...

IssueIn the attempt to create or invite a new user with email address "john@mail.com", the message appears "The user id is in use. Choose another email." even though the user was already deleted from the other instance it was being used in. SolutionThis message can appear as at the time the user "jo...

IssueIn Marketo, is it possible to change the way assets are referenced in Program, Smart Campaigns, Smart Lists, Emails and Reports, or how they are labelled or shown through reporting? SolutionNo, it is not possible. The naming convention of assets and how it is used in Marketo is apart of the d...

IssueYou have exported the fields under the Field Management section as mentioned in this document to view the API name of the Marketo fields You see there are few fields missing and would like to know their API names. SolutionHere's a list of the Marketo Standard fields that are available via API....