KCS_Integration

IssueYou have an unsubscribe option in your email preference center but would like to allow people to re-subscribe as well. SolutionDepending on your preference center set up, setting up the re-subscribe choices will vary a bit. However, on the back end, it is pretty simple.On the preference center...

IssueThe image URL of an email contains an email scripting token (example: https://www.domain.com/{{my.image}}-file.png, and when it is processed and sent via email, the image is not rendering. Solution1.) It is possible that the email scripting token is outputting a value with a line break at the e...

IssueAn email program with "Send in recipient time zone" was scheduled to sent out an email on Jan 8th, 2019 8:00 PM PST but you see that it was sent out to leads on Jan 8th 12:01 AM PST. SolutionFrom the activity logs of the lead, you can observe the following:1. Send Email activity happened on Jan...

IssueAttempting to push a custom audience to Facebook results in a Facebook Authorization Error visible in Notifications.Some custom audiences can be pushed and it appears to be only affecting a certain Ad account. SolutionIssue Resolution1.) Check if the Custom Audience Terms (https://www.faceboo...

IssueYou are moving from the on-premise Dynamics solution to the online Dynamics and want to know what changes will be needed in Marketo to accommodate this. SolutionDue to architectural differences between on-premise and online, a new instance will need to be provisioned so that the online versio...

IssueA/B tests with the original email set to operational status do not bypass Unsubscribed and Marketing Suspended settings. SolutionAB Testing does not support operational emails. There is a work around which could be used with caution:1. For AB testing using an operational email, edit the "comm...

IssueIssue DescriptionNeed to know how often websites are crawled, keyword rankings are updated, and link data refreshes. SolutionIssue ResolutionMarketo SEO automatically crawls your website weekly, and the results are shown in the Pages Section.Keyword rankings are updated weekly as well.Link da...

IssueIssue DescriptionMarketo Secured Landing Page using domain aliases give an invalid SSL certificate error on load. SolutionIssue ResolutionConfirm that the domain alias is a CNAME and not another type of record such as an A RECORD.Within Marketo's Documentation for setting up landing pages and...

IssueIssue DescriptionHow to add a seed list in a batch Smart Campaign or Email Program. SolutionIssue ResolutionImport the seed list addresses into an appropriately-named static listAdd a filter in the Program/Campaign Smart List to include the static list. The trick will be to make sure the filt...

IssueIssue DescriptionIf a page is not loading in your browser for Marketo, this can sometimes be due to network related issues. We can help troubleshoot by using a HAR file from the browser to see network traffic. SolutionIssue ResolutionInstructions to generate a HAR file broken down by browser ...