KCS_Integration

IssueIssue DescriptionOutlook plugin gives an install error: "Registration code invalid." SolutionIssue ResolutionThis is normally caused by a faulty installation or problems with network connection to the Marketo validation servers. 1. Check to see if you have the correct type. (i.e. if you h...

IssueIssue DescriptionGet the error 'Cannot get email content- Customer does not belong to any POD' when the URL from the 'view as webpage' link is forwarded for review SolutionIssue ResolutionThis is expected behavior as of the 2019Q1 release. After clicking on the view as webpage link, the mkt_t...

IssueIssue DescriptionPersons do not trigger Smart Campaigns as expected when using the REST API 'Push Leads to Marketo' endpoint. SolutionIssue ResolutionMarketo utilizes a special trigger for persons pushed to Marketo using REST API. The 'Person is Pushed to Marketo' trigger will qualify person...

IssueIssue DescriptionSmart Campaign within a default program has members but these are not displaying under the results for total program members or in Program Performance reports. SolutionIssue ResolutionDefault programs do not add members to the program automatically. An "Add to Program" or "C...

IssueIssue DescriptionYou would like to change the order in which the emails are being sent to leads but some of the leads have received several emails from the stream already. If the order of email is changed would those leads receive the same emails again? SolutionIssue ResolutionIf a lead has r...

IssueIssue DescriptionAn email has been added to multiple streams within the same nurture program, for example stream 1 and stream 2. Would a lead that received the email in stream 1 receive the same email from stream 2? SolutionIssue ResolutionNo, Engagement Program will still apply the rule of n...

IssueIssue DescriptionNot receiving device authorization email when attempting to login from a new device or from a new location the system. SolutionIssue ResolutionThe main reason that this can happen is due to a typo in the email address that communication is sent to for your login. If you are no...

IssueIssue DescriptionCertain fields that are in your Facebook Lead Ad forms are not populating on the lead when it is created in Marketo. SolutionIssue Resolution1.) Check the Activity Details of the “Fill Out Facebook Lead Ad” activities to see if there are any unmapped form fields included with...

IssueIssue Description'Members by Status' Not Shown on Engagement Program Summary - Only 'Members by Stream' SolutionIssue ResolutionThe 'Members by Status' section that you can see on the Summary page is replaced by the 'Members by Stream' section in an Engagement Program.You should be able to se...

IssueInitial MS Dynamics sync gives the error 'is missing prvReadSdkMessageProcessingStep privilege' EnvironmentMS Dynamics CRM integration SolutionIssue ResolutionThese permissions, found within Security Role, require a Microsoft Dynamics Admin to set and change.,Navigate to Settings > System > Se...