KCS_Integration

IssueIssue DescriptionThe results of the Champion/Challenger test that arrive in an email notification display an unexpected number in the chart for the metric the test is based on. SolutionIssue ResolutionThe numbers in the chart are percentages. The numbers between the test variants will total t...

IssueIssue DescriptionYou want to invite one user to your two (or more) Marketo instances. SolutionIssue ResolutionAll Marketo subscriptions come with the optional Universal ID feature.To setup users with the same "login" in both production and sandbox subscriptions (or Prod and Prod, or Sandbox an...

IssueIssue DescriptionAfter several failed login attempts you are locked out of your Account. You get the message "Account locked due to too many failed login attempts. Reset password and login again." This is a article attached image SolutionIssue ResolutionMarketo Locks a user automatically afte...

IssueIssue DescriptionUsers are unable to reference a static list that is in a shared folder. SolutionIssue ResolutionDepending on how you're attempting to reference a static list located in a shared folder, you may be unable to do so.If you are using a 'Member of List' filter you will be able to ...

IssueIssue DescriptionAfter following the set up directions for a domain alias for a new landing page domain, the new domain redirects to a Marketo 404 page.The instance has SSL for Landing Pages. SolutionIssue ResolutionContact Marketo Support and request that the new domain be added to your SSL c...

IssueIssue DescriptionPossible disadvantages of maintaining Engagement/Nurture Program emails in Design Studio. SolutionIssue ResolutionHousing all of your emails for email nurture content in Design Studio could cause the following issues: 1. Reporting: Reports can specify Emails in Design Studio,...

IssueIssue DescriptionAn email with inserted bold/italic font in email subject line is not approving, with an error of "Cannot Update Stale Object," or does approve but the special font text disappears upon approval. SolutionIssue ResolutionThe subject line in an email is intended to be plain text...

IssueHow to check what version of the Marketo Solution you have installed in your Microsoft Dynamics CRM environment. SolutionNavigate to the Settings section of Dynamics, and then to the 'Solutions' menu. Under the 'Solutions' menu there is a list of all installed solutions called 'All Solutions',...

IssueIssue DescriptionYou are attempting to send a list to Google via your Google Customer Match integration, but when you open the dropdown to select the destination list, none of the lists you have prepared are visible. SolutionIssue ResolutionFor Marketo to see a list and present it as an option...

IssueIssue DescriptionYou would like to have an RTP domain in your Account Settings in Web Personalization removed SolutionIssue ResolutionWe cannot delete domains from accounts unless the tag for this domain has never been implemented on your website.To check that, log-in and verify that (by navig...