KCS_Integration

IssueIssue DescriptionWhen attempting to utilize date filter in RCE, the pick-list for available dates is only showing dates in the past, not current dates. SolutionIssue ResolutionThe date pick-list retrieves the first 1200 values, starting with the oldest, in order to load efficiently for pick-l...

IssueIssue DescriptionAfter submitting a form on a landing page, the Thank-you page fails to load, or it loads the wrong page. SolutionIssue ResolutionThe Thank-you page used by the form can be defined in two places, at the Form leveland at the Landing Page level.If these two are in conflict, the s...

IssueIssue DescriptionAfter merging Person Records in Marketo, the Marketo Custom Object that was present on one of the duplicate records is now missing. SolutionIssue ResolutionMarketo Custom Objects (CO) Records are linked with Person Records by a set link field value.We will see CO records disc...

IssueIssue DescriptionEmail Insights Sends page has a column in the list of assets for the Type of asset, but does not define the icon used. SolutionIssue ResolutionThe Type column in the Sends page in Email Insight is for Batch sends and Triggered sends. Batch email sends are represented by stack...

IssueIssue DescriptionVelocity scripted tokens are not displaying the default value in the asset if the information required for the token is not in the database. SolutionIssue ResolutionEmail Script tokens are not designed to work with the {{my.token:default=Some Value}} syntax, which is for simp...

IssueIssue DescriptionWhy is there is an exclamation mark red icon next to a scheduled batch campaign or Trigger Campaign? SolutionIssue ResolutionAny time the icon in the tree view is flashing it is indicative of an error condition in the campaign. Check the validity of the Smart List and any ne...

IssueIssue DescriptionA Smart List with a filter for an integer field with a specified range value, such as 'less than 100', is qualifying records that have a NULL(empty) value for the integer field. SolutionIssue ResolutionMarketo will treat NULL/empty as equivalent to 0 in this case, and qualif...

IssueIssue DescriptionYou have IP login restrictions set up per documentation, but you're logged in via Single Sign-On (SSO) from an IP that isn't whitelisted, or is blacklisted. SolutionIssue ResolutionMarketo cannot enforce IP login restrictions on users accessing the instance via SSO. The IP Ad...

IssueIssue DescriptionLinks in Interesting Moments viewed in Salesforce Sales Insight section are not clickable. Trying alternative methods of inserting links, such as in tags, still results in being unable to click these links within Salesforce. SolutionIssue ResolutionThere are no current methods for inserting links into Interesting Moments so the link is clickable within Salesforce record's Sales Insight section. Who This Solution Applies To Customers using Sales Insight for Salesforce

IssueIssue DescriptionA Smart List using a "Member of Program" or Member of Engagement Program" filter is qualifying people who are not members of the specified program, or not qualifying people who are members of the program. SolutionIssue ResolutionCheck if you have the filter set to "Member of ...