KCS_Integration

IssueIssue DescriptionWhen you update fields for the sales owner in SFDC, the information is not updated in Marketo. You are also blocking updates from SFDC for the affected fields. SolutionIssue ResolutionDue to how the SFDC User object is mapped in Marketo, if a field is blocked from updating fro...

IssueIssue DescriptionMarketo records have opportunity role while they don't have any opportunity SolutionIssue ResolutionThis can happen because they are separate SFDC objects so it is possible that the opportunity is not visible to the sync user but the OpportunityContactRole is. To resolve this...

IssueIssue DescriptionYou are unable to log into multiple instances at one time so you spend time switching between instances frequently. SolutionIssue ResolutionChrome profiles can be used to log into multiple instances at the same time on the same computer in different chrome windows. Rather tha...

IssueIssue DescriptionUniversal ID is working on some instances but not others. The user gets the login invite but then when they try to sign in, they end up back in another instance without access to the new instance. SolutionIssue ResolutionAll Marketo subscriptions have Universal ID enabled, so ...

IssueIssue DescriptionGetting 'Communication Failure' error popup repeatedly when doing normal operations within the application. SolutionIssue Resolution: - Disable all browser extensions especially any dealing with ad blockers as they seem to be the primary cause of this issue ("Ghostery" is an e...

IssueIssue DescriptionYou enabled a field for email CC and it is working for some email CC recipients, but some records on the CC are not receiving the email. SolutionIssue ResolutionIf any of the CC email addresses are known leads in your Marketo database and marked as unsubscribed they will not r...

IssueIssue DescriptionIn a Smart Campaign Results section, there are activities showing that are not campaign flow steps. SolutionIssue ResolutionMarketo will display any related activities that were a result of the campaign flow steps in the ResultsFor example, if a campaign syncs a record to the...

IssueIssue DescriptionThe picklist options are updated in Salefsorce for a field that is syncing with Marketo and is used within a Marketo Form, but the form does not automatically reflect these updates. SolutionIssue ResolutionWhen field picklist options are updated in Salesforce, the Marketo form...

IssueIssue DescriptionGoogle is changing production of their robots.txt parser to an open source format and removing support for some widely used but unsupported code: In the interest of maintaining a healthy ecosystem and preparing for potential future open source releases, we're retiring all code...

IssueIssue DescriptionWhen a triggered webhook call is unsuccessful there is no automated retry logic. SolutionIssue ResolutionTo handle different cases of responses, you would need to have an additional Smart Campaign with a "Webhook is Called" trigger with constraints to handle particular respon...