KCS_Integration

IssueThe count for the audience of an Email blast program does not match the total members of the Email Program after it has been executed. EnvironmentThis issue is applicable to users who have recently run an Email blast program in Marketo. Solution The disparity in numbers occurs because the Aud...

IssueIssue DescriptionWhen trying to approve the Launchpoint connection between Marketo and Webex you receive the following error:FailedWebex API call error: validation: Parsing Error : An invalid XML character (Unicode: 0x1b) was found in the element content of the document.?Line : x? Column : xxx?...

IssueIssue DescriptionWhen attempting to edit the rules of a Formula field through the Field Management menu, a system error popup occurs. SolutionIssue ResolutionThis is most often caused by the presence of a special character (#,+, -, etc.) in the name of the field. These kinds of characters cann...

IssueIssue DescriptionYou have a record with a "Change Data Value" activity, but that field doesn't have a value on the current record. There's also an anonymous lead merge (which can be identified by looking for a Merge Leads activity and seeing if "Anonymous Source" is True) on the record. Soluti...

IssueIssue DescriptionWhen pulling an Email Performance Report, the click total doesn't match a smart list looking for all clicks of any link in the email. SolutionIssue Resolution One possible reason for this is that in an Email Performance Report, the Unsubscribe link does not count as a click, on...

IssueIssue DescriptionYou have sent an email and do not see the List-Unsubscribe headers. SolutionIssue Resolution Marketo automatically adds the appropriate List-Unsubscribe headers to emails, EXCEPT in three scenarios: 1) The email is marked as operational2) You are sending a test email via the "...

IssueIssue Description\Zoom connector registrants who register directly in Zoom are not being passed to the connected Event Program in Marketo SolutionIssue Resolution The Zoom integration does allow for registrants that registered directly from Zoom to be passed to Marketo. The following document ...

IssueIssue DescriptionYou would like to update My Token values from the Request Trigger Campaigns endpoint, but are unsure of why My Token types can be updated. SolutionIssue Resolution The following My Token types can be updated from the Request Trigger Campaigns endpoint:DateImageNumberRich TextS...

IssueIssue DescriptionThe Acquisition Date field is semi-system managed, but how is it updated and can this be overridden? SolutionIssue Resolution The Acquisition Date field is automatically populated the first time an Acquisition Program is set for a record. You can also update this manually on th...

SummaryWhen submitting a file for bulk import via the REST API, the uploads appears to stall with no response. IssueOccasionally Bulk Import API calls will "hang" or "stall" never returning a response. This may appear to be a blank or missing response when the API is actually still waiting for the e...