KCS_Integration

IssueIssue DescriptionImporting CSV lists containing international phone numbers can lead to the format of those phone numbers being messed up. This happens when a spreadsheet program, such as Excel, converts the numbers to scientific notation. SolutionIssue ResolutionYou will need to convert the ...

IssueIssue DescriptionA Support Engineer asked you to record a .har file, but you are unsure of how to do this. Har files can include sensitive data, such as any information entered into forms (passwords, etc.), so please exercise caution when recording a .har file. SolutionIssue Resolution Please f...

IssueIssue DescriptionWhen linking Google AdWords account to a Marketo Revenue Model and adding the Google Adwords conversion in the Revenue Model, Set AdWords Conversion button is missing from the Stage Actions drop down. SolutionIssue Resolution You need to add Google AdWords as a Launchpoint s...

IssueIssue DescriptionYou have found the phrase 'lead unsubscribed from list unsubscribe.' as the listed reason for a person being marked as Unsubscribed, or you are seeing it in the details of a 'Unsubscribe Email' action. SolutionIssue Resolution This message appears when someone has unsubscribe...

IssueIssue DescriptionUnder Web Services > IP Restrictions, you would like to add a lot of IP addresses to whitelist for IP-based API access. The steps are described here: docs.marketo.com/display/public/DOCS/Create+a+Whitelist+for+IP-Based+API+Access SolutionIssue Resolution Even though this is not...

IssueIssue DescriptionEven though the Success Path Analyzer and the RCE report may be looking at the same thing (e.g the conversions from one stage to another), the numbers in Success Path Analyzer and RCE Conversion Ratio will not match. SolutionIssue Resolution Success Path Analyzer is telling you...

IssueIssue DescriptionHow to migrate the MS Dynamics integration from the old Marketo sandbox into a new Marketo sandbox instance. SolutionIssue Resolution There are a couple of actions that are necessary before you start the initial MS Dynamics sync in the new Sandbox instance: 1. In Dynamics, f...

IssueIssue DescriptionHow to determine which of your Marketo Workspaces is the original default workspace. SolutionIssue Resolution Determining your Default Workspace can easily be done, by following the detailed steps below: [Login] to your Marketo Instance.Click [Admin].Locate and Click [Workspac...

IssueIssue DescriptionIs there a way I can populate a field with the system date token, plus a certain amount of days? ie. Change Data Value = Date + X days. SolutionIssue Resolution As long as the field type is date or datetime, you can add simple syntax in the Change Data Value flow step to accomp...

IssueIssue DescriptionPerson appears to have changed Segment, but there is no activity for that 'Change Segment' recorded in the Activity Log. Segmentation was not recently re-approved, so this would not account for the behavior we are seeing in other circumstances. Segmentations Not Writing Change...