KCS_Integration

IssueSometimes, you may receive an auto response from an email that has been sent through a batch campaign. The auto response email will not show the lead's email address instead it does contain the HTML of the email along with the Marketo decorated link.Is there a way to decipher this to determine ...

IssueWhat is the typical sync interval timing? Is there a timing difference between updates and inserts? If the change originates in SFDC vs MKTO? SolutionBy default the sync interval in Marketo is set to 5 minutes. This can be set to be greater than 5 minutes on request. Now this doesn't mean that ...

IssueWhat happens if you log off (close) Marketo when importing a large amount of data through list import? Will it be processed or resume when you log back in? SolutionIt will keep running if you log off. Next time when you have a large list to import, we would recommend sending a notification to ...

IssueYou have been utilizing the default tracking links to send Emails to leads in Marketo and decide to change the default tracking link to your own branding tracking. When you do so, this breaks the links in emails you have already sent. SolutionThe branding tracking link should be one of the firs...

IssueIs it possible to download the most recent report from the Smart List subscription email report? SolutionIf you click the Download Report button, it will be a static link containing the Smart List data at the time the subscription was sent. If you want real-time data, click the Smart List URL i...

IssueYou have recently added a new field to a SFDC Custom Object which is synced to Marketo, but you do not see that new field available on the object in Marketo. SolutionTo have the new fields pulled over to Marketo, disable your SFDC global sync within Marketo and then refresh schema for custom ob...

IssueYou need to know if Salesforce Group Edition is compatible with Marketo. SolutionHaving a look at the comparison between the Group Edition and Professional Edition:https://developer.salesforce.com/docs/atlas.en-us.packagingGuide.meta/packagingGuide/dev_package_features_pe_ge.htmWe can see that ...

IssueYou send yourself an email and when you click the link, it goes to your fallback landing page instead of the intended URL. SolutionThis can be caused by an extra space being added to the end of the URL in the emailThe URL should show a %20 where the space is, so simply deleting the space will f...

IssueYou have two SFDC picklist fields mapped to one Marketo field but it isn't showing all picklist values for both SFDC fields. SolutionWhen two SFDC picklist fields are mapped to one field in Marketo, the only values that will show in Marketo will be the values that exist in both picklists. Revi...

IssueWhat is meant by the socially acquired member of a program such as a webinar program? SolutionLeads acquired by the following Social Apps are part of the "Socially Acquired" count -Social ButtonYoutube videoPollReferralsSweepstakesIf you want to track the number of registrations through social ...