KCS_Integration

Issue"Currency" type fields are rounding off their value. For example, if you enter the value as 8092384905, Marketo is automatically rounding it to 809239000. SolutionThis is an expected behavior. TThe currency field type in MySQL is considered to be a Float field and MySQL will automatically ro...

IssueYou receive the below sync error notification which states "CANNOT_INSERT_UPDATE_ACTIVATE_ENTITY: [process/workflow name]: System.LimitException: Apex CPU time limit exceeded" SolutionThe error means that you have one or more triggers running when the leads are inserted that consume too much C...

IssueCommunication Failure is displayed when trying to swap an image in a section of the email. SolutionThis is known to occur when the email contains a significant amount of elements configured with dynamic content. These elements refer to subject, hero-banner, cta-button, etc.For example, for an e...

IssueYou may notice that there may be a block in SFDC that stops syncing unsubscribes from Marketo to SFDC. After fixing the block in SFDC the new unsubscribes will sync as expected. Here is how to get all the unsubscribes that happened before this fix to sync into SFDC. SolutionYou would need to s...

IssueWhen using a Change Data Value flow step for a datetime field type and manually entering in a date and time, the time is displayed, but removed from flow step upon refresh. SolutionThe reason that the time is removed is because the display field in the flow step is a calendar picker (the drop-d...

IssueWhen we delete the static lists from a program after a period of time, will the leads they contain no longer be member of the program? SolutionThe individuals should still be a member unless you change their membership status to remove them. Remember lists are simply collections of individuals ...

IssueWhen using My.Tokens in a Choice step, leads are not being sorted into the correct choice option. SolutionMy.Tokens can't be used in Choice steps. Using the My.Token in the Choice flow step will not resolve the token and hence the flow step will not be executed correctly.

IssueYou want to set a field such as "Country" to be required on a list import. SolutionYou cannot require a field to be included on a list import. To see any leads imported recently with blank values you can setup a Smart List with a subscriptionFilters -- Lead was created Source Type - Import[Fiel...

IssueYou receive the following notification: The user you have authorized for you Facebook Lead Ads Launchpoint Service may have Insufficient Permissions. SolutionVisit the Facebook help center to validate that the authorized user has all administrative permissions to both your company page and a...

IssueTokens in form-triggered emails are not populating values when a new lead comes in through form fill out. SolutionFor the token to populate, the associated Marketo field shouldn't be empty and it must hold a value that will be passed to the token. It takes a small amount of time for the form ...