KCS_Integration

IssueCalls made to the REST API return response code 611 "System Error". SolutionSubmit a Customer Support ticket with the following information The full body of the REST API call including the endpoint being calledThe full body of the REST API responseThe date and time that the call was madeCustom...

IssueHow to use a script token to calculate and populate the number of years since a given date. SolutionThis can be achieved by using a velocity (email script) token: #set( $defaultTimeZone = $date.getTimeZone().getTimeZone("America/New_York") ) #set( $defaultLocale = $date.getLocale() ) #set( $ca...

IssueYou would like to have a new lead created in SFDC after every form submission regardless of whether the contact/lead already exists. SolutionWhen you use the "sync lead", assign the person to lead queue explicitly, that will create a new lead since contacts cannot be assigned to queues. However...

IssueHow to copy the data from one field to another field using tokens. SolutionIt’s very easy and it can be achieved through a Smart Campaign.Create a Smart Campaign and set up the Smart List to target the specific leads you want.In the Flow, use the Change Data Value step. You would need to choose...

IssueYou come across a few leads who failed to sync to SFDC and would like to have the list of leads who faced the same issue. SolutionUnfortunately Marketo doesn't have a specific type of filter to leads who failed to sync to SFDC. However if they are new leads who haven’t synced to SFDC, then yo...

IssueHow is syndication ID set up while setting up a referral offer? SolutionFor a referrer to be given credit they must have a Marketo Syndication ID assigned.This can be done manually (directly on the lead record) or via the social campaigns' Offer Details > Fulfillment Goal > should be set to Ref...

IssueURLs generated by a Velocity script token are not tracking when a person clicks on the link in an email SolutionVelocity scripting enforces strict formatting of links in order for them to be tracked: or must be included in the URL. If using a variable, the or must be output outside of the...

IssueFacebook Lead Ads was configured in a Sandbox subscription and then migrated to the Production subscription after testing was completed. After that swap, the Facebook Lead Ads integration is not passing records to the Production subscription. SolutionDeleting the Facebook LaunchPoint service d...

IssueYou attempt to approve an asset and receive a "Cannot update a stale object" error. SolutionThis error means that a newer version of the asset exists than the one you started with. This occurs most often with large teams or if you edit an asset in multiple tabs. When you edit an asset, it crea...

IssueUsing tokens in Email 2.0 Pre-Headers. SolutionYou can use My Tokens in the Pre-Header thru the Email 2.0 Editor, but not regular tokens. To use a regular token in the pre-header, it you must edit it into the HTML of the base template.