KCS_Integration

IssueIssue DescriptionYou want to add a filter to your RCE report to only include records that do not have a value for a certain field. SolutionIssue Resolution You can use the field value "Not Available" in the filter module for that field to capture anyone with a blank value for that fieldWho This...

IssueIssue DescriptionAccount records were merged in Salesforce and there is concern if this merge will sync to Marketo. SolutionIssue Resolution If you would like this change to be reflected on the affected Contact records that are synced to Marketo, then you will need to update the Contact records...

IssueIssue DescriptionYou noticed that there are form actions missing from the Form Actions dropdown. The following options should be missing:Approve Draft (If form is in a draft state)PreviewClone FormEmbed CodePreview Draft (if form is in a draft state)An example of this dropdown may appear as: So...

IssueIssue DescriptionIs there a way for a user to see or pull which users used data towards their daily Bulk API usage? SolutionIssue Resolution The API will allow you to see if the user you are connected with has used data, but it won't give you visibility into other API users' usage. There is cu...

IssueIssue DescriptionHow to Pull Data for Program ID, similarly to Campaign ID.(Example): Pull Individual Program Activity Data, then join Data with Programs via Program ID. SolutionIssue Resolution [Note]: You can not get the Program directly from the Activity Endpoint.- After one has obtained the...

IssueYou create a new field on the Lead and Contact objects in SFDC and two fields are created in Marketo, one mapped to Lead and the other mapped to Contact. SolutionYou will see this behavior if the an SFDC field is created on two objects across more than one sync cycle, one before a sync cycle ...

IssueYou have developed a Marketo landing page and enabled Personalized URLs (PURLs) for your records but when people visit the PURL, form pre-fill does not take place. SolutionWhen a person visits a PURL landing page, the form pre-fill checks their Munchkin tracking cookie to identify what values ...

IssueWhen editing a form, a field called 'x' is visible. However, when previewing the form, the field is not visible. SolutionThe reason why the field 'x' in the form edit mode was not visible when previewing the form because the form that was being previewed was the approved version which did not c...

IssueVisit Web Page activity is tracked and showing up for one subdomain on your site, example.marketo.co, on a record but it is not recording activities for a different subdomain, pages.marketo.co. SolutionThe reason that this behavior is taking place is because the domain that is being utilized...

IssueLeads with the same first and last name are not showing up in the Possible Duplicates list. SolutionFor leads to be in Possible Duplicates, they need to have the same email address which is the unique identifier in Marketo. This is the only matching that Marketo does. If the first and last nam...