KCS_Integration

IssueIssue DescriptionRevenue Explorer (RCE) reports show different stages when comparing Model Performance Analysis and Program Revenue Stage Analysis. Detour stages such as Disqualified, Inactive, Recycled, and Lost do not display as metrics in Revenue Stage Analysis reports. SolutionIssue Resol...

IssueIssue DescriptionWithin a Smart List, there are two filters: 'Person was Created' and 'Created At'; both similarly named but qualifying different records. SolutionIssue ResolutionThe 'Person was Created' filter is looking for the activity of when the individual record became known, via form f...

IssueIssue DescriptionA smart list in the Marketo database generates an amount of records for a specific Created Date and a report in Revenue Explorer reports a different number of records for the same Created Date. SolutionIssue ResolutionRevenue Explorer (RCE) will report counts of records by Cre...

IssueIssue DescriptionProgram imports may be taking a long time to process and then failing after ~ 30 minutes to an hour. SolutionIssue ResolutionCheck the program being imported for custom object references. Custom objects are not supported in program import. In order to import, you will need to...

IssueTrigger Tokens in a Batch Campaign Flow are not functioning as expected, or result in an error. SolutionIssue ResolutionTrigger Tokens can only be used in a Trigger Campaign Flow and will not work in batch campaigns.While originally intended for Interesting Moments, Trigger Tokens will also w...

IssueIssue DescriptionUser has 'Delete Marketing Asset' permission in Marketing Activities but is unable to delete a Smart List. The Limited Access message below is being returned:"You do not have sufficient privileges to perform this action" SolutionIssue ResolutionIn order for a user to have per...

IssueIssue DescriptionSome leads received emails 1, 2 and 3 from an Engagement Program stream but did not receive email 4. SolutionIssue ResolutionCheck if leads were still a member of the Engagement Program at the time Email 4 was sent. Check if leads were removed from the Engagement Program befor...

IssueIssue DescriptionUnable to create a subscription for static list. SolutionIssue ResolutionWhile Subscriptions are not directly available for static lists and are only for Smart Lists and reports, you can create a Smart List that uses the filter 'Member of List' and then create the subscriptio...

IssueIssue DescriptionMy Tokens not appearing in an email as an option to insert. SolutionIssue ResolutionIt is highly likely that the email is not in the program or campaign folder containing the My Tokens. Examples: The email could be located in Design StudioThe email is within a program but the ...

IssueIssue DescriptionUser has 'Import List' permission in Marketing Activities and Database but is unable to import a list. The Limited Access message below is being returned:"You do not have sufficient privileges to perform this action" SolutionIssue ResolutionIn order for a user to have permissi...