Kenneth_Law

Kenneth_Law

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Date Last Visited
‎01-29-2020 11:33 AM
Level 10
Joined the community 29-10-2014
Rank Icon Level 10
San Mateo
  • solved badge Re: Could not Reach Support UI 'My Cases'

    Hello Biao,After looking into your account, it appears you were associated with a Marketo sandbox instance that was not connected to a support entitlement. I've corrected the issue and you should be able to access the My Cases Tab and also submit a case through the CaseConnector.

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    Discussions
    1933 0 1
  • CaseConnector - Your New Link to Marketo Support

    With the new Marketing Nation Community, we have an all new way for customers to submit and manage their support cases. A new application called the CaseConnector. The CaseConnector is directly integrated with Marketo's case management system and it has been built to be responsive, so if you need ...

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    Blogs
    1585 4 2
  • New Customer Group Office Hours

    Just joined the Marketo family? Want to learn more about how to use Marketo? Drop by one of our Office Hours! Group Office Hours are one-hour sessions for you to virtually connect with a marketing automation expert when you need personalized guidance and insightful advice. Office Hours are available...

    Documents
    19917 7 0
  • Re: The new Community is just days away...

    Yes, inter-post links that are shared in a discussion thread will still be a supported feature in the Marketing Nation Community.If your question is about whether current inter-post links in discussions and ideas that are going to be moved over to the Marketing Nation Community will work, I'm going ...

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    Discussions
    2244 1 0
  • Community Product Docs

    Visit our Community Product Docs for help on how to do things in the new Marketing NationUnderstanding the CommunityCommunity Icon GlossarySupport in CommunityCommunity ProfileContent in the CommunitySocial in the Community

    Documents
    1246 0 0
  • Crucial Content from your CAM

    There are a lot of different pieces and activities involved when building a campaign or generating leads. Here are some really important self help content that every Customer Account Manager agrees customers should pay attention to in order to ensure your continued growth using Marketo. Reached you...

    Documents
    914 1 0
  • Marketo Quick Wins

    Complete these Marketo Quick Wins from the User Manual (Help Articles) to learn the core features of Marketo!1. Get Set Up and Add a Lead2. Send an Email3. Landing Page with a Form4. Simple Scoring5. Email Auto Response6. Import a List of Leads7. Drip Drip Nurture8. Personalize an Email9. Alert the ...

    Documents
    3356 4 1
  • Being a Support Admin, a Duty and a Privilege

    Congratulations on being the Support Admin for your company. It's a very important role for your organization and with the new Marketing Nation, the support admin role is expanding even more. Let's go over some of key things you can do as the Support Admin. You can submit support cases to Marketo ...

    Documents
    3036 3 7
  • Using Your Account Group

    Welcome to your Marketo Account Group. This is a group area that is private to your company. Only people that your Marketo Support Admin invites to this space can be involved in the conversations you have and the content that you create.You might be asking yourself how you are going to use this sp...

    Documents
    951 5 0
  • Customer Account Manager's Suggested Reading

    As Marketo customer and a member of the Marketing Nation, it's important to have something you can reference, a brief guide or checklist. Here is a collections of articles that we think will be invaluable to you as you move along in your Marketo journey. Marketing NationMarketing Nation Glossary Ma...

    Documents
    1026 0 1

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Public Statistics
Date Registered ‎10-29-2014 11:39 AM
Date Last Visited ‎01-29-2020 11:33 AM
Total Messages Posted 385
Likes Received 489
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