Kenneth_Law

Samantha. Our team will look into the issue you are having with the auto-recognition of your phone number. It does appear to be saved in the correct format. There are a few things from your side that might create the issue. If your phone system is VoIP or if the number you can calling from has th...

We've corrected the link error in the article. The direct link to the Whitelisting with Positini is - http://community.marketo.com/MarketoResource?id=kA650000000GtyaCAC

Hi Sam. We actually have this feature built into your community profile. If you select MY PROFILE and select EDIT, on the EDIT screen you should see a field titled "Preferred Survey Frequency." You can select either All, Once a Month, or Never. Save your changes and this will affect If/When we s...

Wanted to provide an update. The Marketo team is taking this very seriously and is actively working on a solution. In the short term (tonight) we are adding additional capacity to increase the speed of email processing. Also, over the next two weeks, we will continue to optimize our infrastructure...

A number of our customers encountered an issue with emails being sent out of Marketo today. We resolved the issue and emails are being processed and sent out. We are working through a bit of a backlog, but should be back to normal levels shortly.

We have a new link for Capturing Search Engine and PPC info on Landing Pages knowledgebase article - https://community.marketo.com/MarketoResource?id=kA650000000GsPJCA0

It's a great idea and so good in fact that we have been evaluating how to bring live chat on as one of our support channels. We recently completed a small pilot program to gather data and we are in the process of doing an analysis, so stay tuned for more details.

Hello Ozawa-san,The SLA's reference when you will receive a response from a live representative from Marketo and depending on the priorty of the case, the response time will vary. We reply to P3 and P2 priority issues during normal busines hours. All reported P1 issues are replied to within our pos...

Thank you for the suggestion and we will certainly consider it as we are always looking for ways to enhance the support experience and benefits to our customers. At the present time, we do offer support packages that have up to 6 and 8 authorized support contacts available. If you would prefer to s...