Kenneth_Law

Thank you for the feedback. We certainly understand how frustrating and annoying this can be and we are working on an optimal solution for viewing recent case comments as well as the case history. Stay tuned for future developments in this area.

Thanks for the feedback/idea. We are in the process of bringing up our offices in Atlanta where a team of Marketo support engineers will be located.

Hi Kim. We certainly understand and apologize that you went through that experience. We do have auto-routing of support case submissions, but we don't have anything that auto-routes once a case has been assigned to a support engineer. What we are working on is an improved operating procedure for ...

That is a great idea Angela. We'll put it on our short list of support improvements to look at for our customers. Thank you for taking the time to share your thoughts with us.

Hi Quynh. Our team might have provided you some inaccurate information. We've set up case #00229610 for you. One of our technical support engineers will reach out and help clear up any confusion.

We are in the process of getting many of our knowledgebase articles translated into different languages. We'll be targeting the most essential articles and also the articles that are most commonly used by customers.

Hi Josh. If you have others cc'ed in the case that you have created, it means that the are notified of the case creation and also when the case is updated. People from your account should be able to access cases that have been created and add details/comments to them in the Support Portal view. T...

While all relevant support information can be found in the "About Support" link in the Support Portal, we are looking at ways to expand available support information for our customers, so you can expect to see some changes to support coming in 2014.

We've had a lot of movement with our help articles as we are building new article types. As some articles have been migrated some prior discussion links have been broken as a result. In the example you provided, we have fixed the linking. Moving forward, we will be creating re-directs as we move ...

We like the idea and our Education Team is working on future enhancements to the Marketo University that will show and track your progress of where you've been, where you are at, and where you should be going to next.