Kenneth_Law

Hello Marketing Nation!Marketo Support is excited to announce a change that we are deploying on Monday, November 5, 2018. Marketo Support will be launching a brand new customer phone system with a new "Voice of Marketo Support."There will be no changes to how you connect with Marketo Support. All ...

Hello Marketing Nation! As we promised, the additional features to enhance your Universal ID experience in the Support Portal have been released. 1. Now, the Support Portal will recognize both your authorized support and non-authorized UID Contacts in the Support Portal. 2. You can now change the ...

Greetings Nation! Marketo Support has released a few new features into our Support Portal to better align how the Case Submission and Case Management activities work with Universal ID. 1. Default instance selection When a customer is identified as a Universal ID contact and uses the Support Portal f...

To increase the security and privacy of our customer data, Marketo Support has introduced the option for our customers to tell us whether they allow Marketo Support Staff and our authorized representatives to access their instance while troubleshooting support cases. Do note that denying or delaying...

Marketo Support is excited to announce beginning March 12, 2018 the email address marketocares@marketo.com will be live! This new email address will replace supportfeedback@marketo.com that many of you have used for addressing your general access and Marketo Support needs. During the transition bot...

Hello Wonderful Purple People!We've made some long awaited changes as well as some enhancements that we think will make our case submission form even more productive. This is just the first step for a slew of amazing enhancements that are planned for Marketo Support and the Support Portal in 2018! ...

Like you, Marketo takes privacy seriously. We treat the data that you collect and use on our platform with the utmost sensitivity and employ strict policies and appropriate protections to help ensure the privacy of that information. Marketo is responding to the October 6, 2015 invalidation of the Sa...

The recent WordPress 4.2.3 security release is affecting Marketo embedded forms. WordPress is injecting code that comments out the line of the embedded code that loads the form. This prevents the form from displaying on the page. To correct this error, simply copy and paste the embedded code back ...