Kenneth_Law

It is still on the roadmap, but as odd as it sounds, not as simple to create this as it seems. It's fallen off the list of enhancements due to other priorities, but we'll make sure we bring it back into focus for a future deployment.

Appreciate the idea and we realized the error of our chat offer after we started to look at the page a little more closely. We've made some changes and hopefully the new chat offer works a lot better

Thank you for bringing this to our team's attention. We'll take a look into this.

Thank you Sherin Baday for the comments and ideas. We are are of some linking issues related to support case updates/email communications and we are working on resolving the problem.The problems with linking resources in the example you shared is that the link is actually for an old document that i...

Thanks for the feedback. We'll fix that right away.

Hi Scott Daily​, we certainly love this idea and it is on our list of enhancements to make to the Marketo CaseConnector.

Rajagopal C stay tuned, Marketo Support is working on adding this support channel.

We'll fix the article title. You can refine your search results by most recent. After performing your search, there is a drop down box on the right that allows you to switch between "Most Relevent" and "Most Recent"

We wanted to touchbase with everyone following this thread on the solution we are working on. If you are submitting a case through the Support Portal and have contacts listed in the CC box, the case confirmation email that will be sent out will include the Subject and Description provided by the cas...

Hi Karen. Once a survey has been completed from the case list or case detail page, the button for the Case Survey for that specific case should disappear. We'll test just to confirm the functionality.