Kenneth_Law

Level 10

Joined the community 29-10-2014

Level 10

San Mateo

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Re: Marketo Training links/bookmarks

by Kenneth_Law 12-19-2013

We like the idea and our Education Team is working on future enhancements to the Marketo University that will show and track your progress of where you've been, where you are at, and where you should be going to next.

Ideas

1600 1 0
Re: ability to unsubscribe from 'Marketo Support Case Received' emails

by Kenneth_Law 10-15-2013

Hi Sam. We actually have this feature built into your community profile. If you select MY PROFILE and select EDIT, on the EDIT screen you should see a field titled "Preferred Survey Frequency." You can select either All, Once a Month, or Never. Save your changes and this will affect If/When we s...

Ideas

1127 1 0
Re: Chat Support with Customer Representatives

by Kenneth_Law 08-20-2013

Ideas

1899 0 0
Re: Chat Support with Customer Representatives

by Kenneth_Law 08-20-2013

It's a great idea and so good in fact that we have been evaluating how to bring live chat on as one of our support channels. We recently completed a small pilot program to gather data and we are in the process of doing an analysis, so stay tuned for more details.

Ideas

1899 2 0
Re: Increase number of authorized contacts

by Kenneth_Law 05-13-2013

Thank you for the suggestion and we will certainly consider it as we are always looking for ways to enhance the support experience and benefits to our customers. At the present time, we do offer support packages that have up to 6 and 8 authorized support contacts available. If you would prefer to s...

Ideas

1480 2 0