Kenneth_Law

Level 10

Joined the community 29-10-2014

Level 10

San Mateo

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Re: allow history to be shown when replying to support cases

by Kenneth_Law in Ideas 10-01-2013
Latest Post 10-01-2013 by Kenneth_Law

Great idea Sam. We'll work with our developers on including the case history so you can view the activity thread when you are posting a reply. We certainly want to provide solution...
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Re: When you add an image to a support case

by Kenneth_Law in Ideas 10-01-2013
Latest Post 10-01-2013 by Kenneth_Law

That's a great idea. We are working on enhancing the ability to add attachments to the initial case create screen and will incorporate your idea into the development.
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Re: Chat Support with Customer Representatives

by Kenneth_Law in Ideas 08-20-2013
Latest Post 08-20-2013 by Kenneth_Law
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Re: Chat Support with Customer Representatives

by Kenneth_Law in Ideas 08-20-2013
Latest Post 08-20-2013 by Kenneth_Law

It's a great idea and so good in fact that we have been evaluating how to bring live chat on as one of our support channels. We recently completed a small pilot program to gather d...
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Re: Improve gamification with priority support

by Kenneth_Law in Ideas 05-21-2013
Latest Post 05-21-2013 by Kenneth_Law

Great idea Steven,We certainly like the concept and we will certain look into ways to implement something along those lines. To expand on the idea, perhaps aside from just priority...
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Re: Increase number of authorized contacts

by Kenneth_Law in Ideas 05-13-2013
Latest Post 05-13-2013 by Kenneth_Law

Thank you for the suggestion and we will certainly consider it as we are always looking for ways to enhance the support experience and benefits to our customers.At the present time...
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Re: Close Case - Not Resolved

by Kenneth_Law in Ideas 03-26-2013
Latest Post 03-26-2013 by Kenneth_Law

Thank you for the suggestion. We think it is a great idea and will certainly look at enhancing the pages for managing support cases. Adding more specific close reasons will provide...
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