Kenneth_Law

Hi Ani,If you are encountering problems logging into the community or have issues with the support portal, our Customer Care team can assist you in identifying the issue and providing a solution. Email customercare@marketo.com to create a case. The Customer Care team is also your account's primary...

Hi Gerard Donnelly​.Sorry that is still happening. Let us know what page or url you saw the chat box and we correct the campaign code.Thank you.Ken

Hi Dory,We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option. Obviously, we don't have all the kinks worked out yet. If you can post what page/url you saw that chat box, that...

Hello Grégoire Michel​,Sorry for the inconvenience and the annoyance. I have corrected our chat programming, please let me know if it still appears.

Hello Regina Bluman​ and Mark Budzyn (Prod)​.Our team will take a look into your cases, but I wanted to let you know that if you aren't happy or are concerned with how your support case is being handled there are a few channels in the Marketing Nation that give you the ability to escalate your case ...

Hello all. Apologies for the confusion on this, but anyone from the account who can view the case in the CaseConnector can post replies and comments to the active cases. The authorized support contact is able to create/submit a case for the account, but one the case is created anyone from the acco...

Hi Linda Gee​You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support You can also try our new Live Chat feature in the...

Hello Takehiro Masaki​. I wanted to give you a quick update that our developers did add this "feature" into our CaseConnector. Support Admins on the entitlement will not be able to un-check themselves as being authorized.Thank you for posting about this.

Thank you Takehiro Masaki. We will look into this development.If your client has still not regained their support admin access, please email our team at supportfeedback@marketo.com and we can assist. Simply provide us with the account name and who the support admin should be.

Hi Leighton Chun​,I have moved your question over to he Products and Support​ space where questions about product solutions might be more visible and answered by our Marketing Nation members.