Support Admin can check off own Authorized Contact!

[Anonymous]

Hi

When my new marketo customer wanted to change Authorized Contact member, he mistook an operation.

He check off own "IS AUTHORIZED" check-box.

After this, any authorized user can not access "Manage Authorized Contact".

His issue is resolved now but I think this UI is not useful.

Support Admin's "IS AUTHORIZED" check-box have to be disable change.

[Anonymous]

I have forwarded this to the Support team, but feel free to also send email to supportfeedback@marketo.com

[Kenneth_Law]

Thank you Takehiro Masaki.  We will look into this development.

If your client has still not regained their support admin access, please email our team at supportfeedback@marketo.com and we can assist.  Simply provide us with the account name and who the support admin should be.

[Kenneth_Law · Accepted solution]

Hello Takehiro Masaki​.  I wanted to give you a quick update that our developers did add this "feature" into our CaseConnector.  Support Admins on the entitlement will not be able to un-check themselves as being authorized.

Thank you for posting about this.