Kenneth_Law

Hello Biao,After looking into your account, it appears you were associated with a Marketo sandbox instance that was not connected to a support entitlement. I've corrected the issue and you should be able to access the My Cases Tab and also submit a case through the CaseConnector.

Yes, inter-post links that are shared in a discussion thread will still be a supported feature in the Marketing Nation Community.If your question is about whether current inter-post links in discussions and ideas that are going to be moved over to the Marketing Nation Community will work, I'm going ...

We did have some community profile issues that should be resolved now. If your team members are still having access issues to the Marketo community, please have them send an email to supportfeedback@marketo.com.

Hi Kristen, let us know if you are still having trouble. I believe out support team re-aligned your contact with your production instance and you should be able to access the support portal once again.

Martin and Dan,Thank you so much for posting and letting us know. Could you let also know if you are getting to these article through our search, a connected webpage, or from a PDF/document ?

Hi Quynh. Our team might have provided you some inaccurate information. We've set up case #00229610 for you. One of our technical support engineers will reach out and help clear up any confusion.

Samantha. Our team will look into the issue you are having with the auto-recognition of your phone number. It does appear to be saved in the correct format. There are a few things from your side that might create the issue. If your phone system is VoIP or if the number you can calling from has th...

We've corrected the link error in the article. The direct link to the Whitelisting with Positini is - http://community.marketo.com/MarketoResource?id=kA650000000GtyaCAC

Wanted to provide an update. The Marketo team is taking this very seriously and is actively working on a solution. In the short term (tonight) we are adding additional capacity to increase the speed of email processing. Also, over the next two weeks, we will continue to optimize our infrastructure...

A number of our customers encountered an issue with emails being sent out of Marketo today. We resolved the issue and emails are being processed and sent out. We are working through a bit of a backlog, but should be back to normal levels shortly.