We'll fix the article title. You can refine your search results by most recent. After performing your search, there is a drop down box on the right that allows you to switch betwee...
We wanted to touchbase with everyone following this thread on the solution we are working on. If you are submitting a case through the Support Portal and have contacts listed in th...
Hi Karen. Once a survey has been completed from the case list or case detail page, the button for the Case Survey for that specific case should disappear. We'll test just to confir...
Great idea Dan. We can certainly look at some type of search for cases, but that development might take a bit of time and be a little complicted also. What we can do in the meantim...
Hi Bamah,Just to follow up with the posts from my collegues, if you are not receiving any of the Customer Satisifaction Surveys from our team, you can send an email to supportfeedb...
Thank you for the feedback. We certainly understand how frustrating and annoying this can be and we are working on an optimal solution for viewing recent case comments as well as t...
Hi Kim. We certainly understand and apologize that you went through that experience. We do have auto-routing of support case submissions, but we don't have anything that auto-route...
That is a great idea Angela. We'll put it on our short list of support improvements to look at for our customers. Thank you for taking the time to share your thoughts with us.
We are in the process of getting many of our knowledgebase articles translated into different languages. We'll be targeting the most essential articles and also the articles that a...