Kenneth_Law

Hello Lacy Lieffers​,I moved your question over to the Product & Support space for more technical visibility from the community

Hi Joe Reitz​,I moved your question over to the Product and Support space where the question might get a little more viability.

Kevin SommerAppreciate the feedback and we are addressing the number of steps to get to your "My Cases" list. Here is the quickest way to reach your cases.1. From any location in the Marketing Nation Community, click the pencil/pen (I like to call this the Global Create button) and then scroll dow...

Thanks for sharing your experience Todd. We have filed a ticket with our developers to fix this issue as it is not intended behavior.

Hi Alexis.I took a look into your account and you are set up as a support contact. I also saw that you have cases pending and have changed the priority on your case so that it can be escalated to one of our support engineers.As a note, being an admin in Marketo is not the same as being a support co...

Happy to help and glad we're able to add a little more ease to your day.And thank you for marking one of my marvelous responses as correct

Made some adjustments to your contact and your company's support entitlement, so you should be able to access the cases and close them.If you still have problems with the support entitlement, send an email to supportfeedback@marketo.com and our team can take a deeper look into the account set up.

Hi Julie,I looked at the profile you are logging into the Marketing Nation from and this profile is not listed as a support contact. The contact/profile that is set up with the support entitlement is the one from your Appfolio domain. If you access the CaseConnector from that login you should be a...

Hello Biao,After looking into your account, it appears you were associated with a Marketo sandbox instance that was not connected to a support entitlement. I've corrected the issue and you should be able to access the My Cases Tab and also submit a case through the CaseConnector.