Kenneth_Law

Appreciate the idea and we realized the error of our chat offer after we started to look at the page a little more closely. We've made some changes and hopefully the new chat offer works a lot better

Hello all. Apologies for the confusion on this, but anyone from the account who can view the case in the CaseConnector can post replies and comments to the active cases. The authorized support contact is able to create/submit a case for the account, but one the case is created anyone from the acco...

Hi Linda Gee​You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support You can also try our new Live Chat feature in the...

Thank you for bringing this to our team's attention. We'll take a look into this.

Thank you Sherin Baday for the comments and ideas. We are are of some linking issues related to support case updates/email communications and we are working on resolving the problem.The problems with linking resources in the example you shared is that the link is actually for an old document that i...

Thanks for the feedback. We'll fix that right away.

Hi Scott Daily​, we certainly love this idea and it is on our list of enhancements to make to the Marketo CaseConnector.