Q: When will my account be closed? A: All free and self-serve/standalone accounts will no longer be able to accessible effective April 26, 2019 at 5 pm PT. Q: What are my options if I want to continue? A: If you would like access to a solution with similar functionality, please explore Marketo Sales Engage, Mixmax, Outreach, SalesLoft, YesWare, or Groove. Q: How do I collect my data? A: Please refer to this document for instructions on exporting your data and assets from ToutApp. Q: What if I am paying for an account? A: You will have until April 26, 2019 to access your account and extract any data or assets that you may want to keep. You will no longer be charged and your credit card information on file will be removed. Q: Why did I receive this notice? A: The email address that received notification is associated with a ToutApp account. If you believe you received this notice in error, please disregard - there is no action necessary. Q: I don’t remember opening this account, what do I need to do to shut this down? A: No action is required to close the account associated with your email address. Q: What will happen to any scheduled activities (emails and campaigns) that are scheduled after April 26, 2019? A: As of April 26, 2019 at 5 pm PT, all scheduled emails and campaigns will no longer run.
It is becoming increasingly important for teams to be in compliance with email privacy laws. To help teams with this we are releasing some enhancements to our current unsubscribe experience. These changes will be released in April. To learn more about how what these changes mean check out our overview below. Overview Only One Unsubscribe Type Remove Unsubscribes Unsubscribe History Card Appended Unsubscribes Unsubscribe Messaging Settings Page Unsubscribe Syncing ToutApp <> Salesforce New Unsubscribe Group Deleting Contacts with Unsubscribes Unsubscribe Landing Page 1. Only One Unsubscribe Type Teams that have utilized unsubscribes in past will remember two types of unsubscribes, 'Block Unsubscribes' and 'Unsubscribes'. ToutApp is moving to one type of unsubscribe type called 'Unsubscribe'. All existing unsubscribes will now fall under this category. Now, when a contact is unsubscribed it will mean that they will be removed from all active campaigns and scheduled emails and users will be blocked from emailing that contact with Tout. 2. Remove Unsubscribes Previously both admins and sales users could remove unsubscribes. To be in compliance with law and allow our customers to better manage their unsubscribes we have moved unsubscribe privileges to admins only. When an admin removes an unsubscribe they will be presented a pop up that asks them to select a reason for removing the unsubscribe. By law, users should only be removing an unsubscribe if they can show proof that the contact requested to be contacted. 3. Unsubscribe History Card The Unsubscribe History Card is a new feature that helps admins and users get contextual evidence about their contacts unsubscribe history. The Unsubscribe history card can be found on the About tab of the Person Details View. Date Shows the date the unsubscribe/resubscribe was taken. Details Resubscribe - If the details shows “Resubscribe” it means that a ToutApp admin manually removed the unsubscribe from the contact record. It may also show some details related to why the contact was unsubscribed. Unsubscribe - If the details show “Unsubscribe” it means that the contact was unsubscribed. Source CRM Sync - Unsubscribe was captured by a sync from Salesforce. Manual - User clicked the unsubscribe button to unsusbcribe. Clicked Link - Recipient of an email clicked on the unsubscribe link “Admin Name” - An admins name will show when the action was to resubscribe contacts. This lets users know who removed the unsubscribe 4. Appended Unsubscribes It is important for any sales email to include an option to unsubscribe. This not only helps teams stay in compliance with the law but also helps teams deliverability reputation stay high. To help with both of these points we are now appending an unsubscribe link to all emails sent from ToutApp.com. This will not affect emails sent from users email client. 5. Unsubscribe Messaging Settings Page We have always allowed teams to customize their unsubscribe link messaging but now admins can set the unsubscribe link messaging for their entire team to ensure messaging is consistent. 6. Unsubscribe Syncing ToutApp <> Salesforce Keeping your data in Salesforce and ToutApp synced is important, that is why we are introducing a new field for users to sync unsubscribes with. Now teams can sync their ToutApp unsubscribes with a 'Sales Opt Out' field. This helps teams who want to differentiate between sales unsubscribes that are collected in ToutApp and marketing unsubscribes collected in Marketo. For organizations that would like their marketing and sales unsubscribes aligned they can choose to sync with the 'Email Opt Out' field in Salesforce, this is the common field in Salesforce that both Marketo and ToutApp can sync with. To get access to the new Sales Opt Out field, you will need to install our new Salesforce fields. More on this coming soon! 7. New Unsubscribe Group New look and feel for Unsubscribe group Additional columns added for more insight into unsubscribed contacts Ability to search for unsubscribed contacts in this group Admins can filter by “My Unsubscribes” or “Team Unsubscribes” 8. Deleting Contacts with Unsubscribes Contacts with unsubscribes cannot be deleted. This helps teams to make sure that their unsubscribe list is accurate. 9. Unsubscribe Link Landing Page The Unsubscribe Link is something we have long supported. With this update we now have a new landing page for prospects that allows them to provide an unsubscribe reason. Better data collection means your team can understand why a customer unsubscribed, which turns into feedback for your content and messaging.
We are excited to announce that Marketo ToutApp has a new look! Beginning March 15, 2018 you’ll notice a sleek new color palette and updated terminology across the ToutApp application. While the look has changed, all of your existing ToutApp features and functionality will remain the same. Why am I seeing the Marketo logo in the application and not ToutApp? Marketo acquired ToutApp in 2017, and since then, it’s been brought into the Marketo product portfolio. Is anything changing in my ToutApp subscription or plan? This update only applies to the Marketo ToutApp branding and terminology used across the application. Nothing in your current subscription plan will change. Why change the ToutApp color palette? We’ve updated the color palette for a more visually engaging experience and to better reflect the Marketo brand. You’ll now notice a Marketo purple palette rather than the previous ToutApp blue throughout the product. What other field names have changed? Throughout the Marketo ToutApp application, we’ve made changes to the terminology. You’ll find that we’ve replaced the words Tout/ToutApp with either Sales or Marketo. Here are a few examples: Old Field/Button Name New Field/Button Name Login to ToutApp Login to Marketo’s Sales Product ToutApp Toolbar Sales Toolbar Get Touting Let’s Engage View Details in Tout View Details Get Help with ToutApp Get Help Upgrade Tout Upgrade your Plan Unexpected Tout Error Unexpected Error Email Touted! Email Sent! Tout and Salesforce are chatting it up right now. Please hold tight. We are chatting with Salesforce right now. Please hold tight. If Tout detects an OOO reply, we will not count this as a 'reply' and will continue the Campaign. If we detect an OOO reply, we will not count this as a 'reply' and will continue the Campaign.
We are excited to announce an updated theme and re-branding throughout Marketo ToutApp. Starting next week (week of March 5th), you will see a new purple theme in the product and updated text in the UI once you login. Even with this new branding, all of your existing ToutApp features and functionality will not change - everything stays the same. Why is Marketo ToutApp purple? Marketo acquired ToutApp last year, and since then we’ve brought it into our product family. This is why we’re honoring standard Marketo purple colors and themes (instead of the original ToutApp blue) throughout the product. Why am I seeing the Marketo logo in the application? In addition to the purple theme, you’ll notice a the Marketo logo in the product to represent how ToutApp is part of the Marketo product suite. Why can I no longer “Tout” anything? Why have the buttons and pop-up names changed? You can still send emails and have them be tracked. Instead of “Tout it” you’ll see a new text called “Track it”. It will function the same as before! New text and messages in the product is an extension of our re-branding effort.
If you wish to add attachments to your template, go into the Edit Button on the template you wish to add to. Once in the Edit Template screen, click the Attach Files Button above the text editor. Then simply pull in file you wish to add to your template from your computer documents. If you would like your files to be tracked when opened click the Content Button and select a doc, pdf, or ppt file. Once uploaded to a template, these files will be stored in your "ToutApp Content" and you will be able to quickly add them to emails in either your web browser or toutapp.com by clicking the Content button in the compose window.
For our customers with Campaigns we have now added the ability to put someone on a campaign from any page. There are three ways you can do it: One person at a time Send to selected people Send to an entire group Let's walk through each one! Just hit Add to Campaign instead of Compose to put a single person onto the campaign. This time, I want to send it to three people so I go into People and select a few contacts. Now, instead of Email Selected people, I click Add Selected to Campaign Finally, you know you want to send the campaign to the entire group, so open the group and just click Add Group to Campaign All of these options will show the Campaign modal which after you click Next, will allow you to preview the first email: After hitting Next again, you will be taken to an option for when you want your campaign to go out. You can either have it start now, or schedule a time for later to begin the campaign: It's just that easy!
Our view tracking is done by placing an invisible image inside the body of the email so that when the email is opened and the image is opened, the view is triggered. What this means is that if the person you are contacting doesn't have images enabled on their email account they might not trigger a view. We suggest adding images to your templates or a logo to your signature to prompt contacts to enable images in case they have it set by default to be off.
Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. If you do this, it's going to carry the tracking pixel from the originally sent email into your new email. What does this mean? This means that if someone opened the other email, it would show that it also opened the one you just sent. Alternatively, it's possible your recipient loved your email and forwarded it to everyone in their company and all of those forwarded emails will also trigger a view on this originally sent email.
Whoops! Some old Tout tracking information may have gotten duplicated into another email. Make sure you have not copy and pasted any information from a Touted email into a new email, a template, or your signature. If you do this, it's going to carry the tracking pixel from the originally sent email into your new email. What does this mean? This means that if someone opened the other email, it would show that it also opened the one you just sent. Alternatively, it's possible your recipient loved your email and forwarded it to everyone in their company and all of those forwarded emails will also trigger a view on this originally sent email. If you would like to stop all tracking on a specific email you can select the email, click the arrow drop down, and archive the email.
We track email opens by placing an invisible image inside the emails you send. If someone responded to your email but ToutApp is not saying it was viewed, then they have not enabled images within their email client. Some tips for getting better tracking stats on your emails: Include an image in your emails, like a logo, so that your recipient is encouraged to enable images to see your message. Include a link as a call to action in your message
You may have noticed that your links are getting changed to go.toutapp.com. This is Tout rerouting your links so that clicks can be tracked. If you would like to personalize what shows up when Tout reroutes your link you can set up custom domain link tracking.
I click on my link and it says, "Where am I? You ended up here because you probably clicked on a link in an email. Unfortunately, ToutApp, the analytics service used for emails wasn't able to figure out where to direct you". There may be something wrong with how your link was formatted. If your link is embedded in text, make sure that you have included the full URL. If you are still having problems after checking the formatting of your link, reach out to our support team for more help. In your ticket submission, include; the link that you wanted the recipient to be directed to along with the tracking URL. The tracking URL will be the address you are directed to when clicking on the link.
We give you the option to configure custom domain tracking for your links, so that when you hover over a link, it will read “go.yourcompany.com” instead of “go.toutapp.com”. To set this up, you will need your IT administrator to follow the steps listed in the ToutApp settings page. Once you have this set up, we will white label any link you have in your email to appear as “go.yourcompany.com”.
If you don't see Tout in Chrome, you may need to update your extension. Go into your Chrome Extensions and make sure that you are on Version 8.1.20 of Tout? If it is not up-to-date, click "Update extensions now". Once that's done, you may need to clear your cache and restart your browser. If you don't find it there, please install it from here.
Niko allows you to bridge the gap between browsing the web and Salesforce! As you browse the web, Tout will pull in all the email addresses on the web pages, allowing you to easily add contacts to Salesforce. Niko also makes it easy to access analytics on prospects and set up reminders.
To update your extension, go into your Chrome Extensions and make sure that you are on the most up to date version of Tout? If it is not up-to-date, click "Update extensions now". Once that's done, you may need to clear your cache and restart your browser. If you don't find it there, please install it from here.