Q: When will my account be closed? A: All free and self-serve/standalone accounts will no longer be able to accessible effective April 26, 2019 at 5 pm PT. Q: What are my options if I want to continue? A: If you would like access to a solution with similar functionality, please explore Marketo Sales Engage, Mixmax, Outreach, SalesLoft, YesWare, or Groove. Q: How do I collect my data? A: Please refer to this document for instructions on exporting your data and assets from ToutApp. Q: What if I am paying for an account? A: You will have until April 26, 2019 to access your account and extract any data or assets that you may want to keep. You will no longer be charged and your credit card information on file will be removed. Q: Why did I receive this notice? A: The email address that received notification is associated with a ToutApp account. If you believe you received this notice in error, please disregard - there is no action necessary. Q: I don’t remember opening this account, what do I need to do to shut this down? A: No action is required to close the account associated with your email address. Q: What will happen to any scheduled activities (emails and campaigns) that are scheduled after April 26, 2019? A: As of April 26, 2019 at 5 pm PT, all scheduled emails and campaigns will no longer run.
It is becoming increasingly important for teams to be in compliance with email privacy laws. To help teams with this we are releasing some enhancements to our current unsubscribe experience. These changes will be released in April. To learn more about how what these changes mean check out our overview below. Overview Only One Unsubscribe Type Remove Unsubscribes Unsubscribe History Card Appended Unsubscribes Unsubscribe Messaging Settings Page Unsubscribe Syncing ToutApp <> Salesforce New Unsubscribe Group Deleting Contacts with Unsubscribes Unsubscribe Landing Page 1. Only One Unsubscribe Type Teams that have utilized unsubscribes in past will remember two types of unsubscribes, 'Block Unsubscribes' and 'Unsubscribes'. ToutApp is moving to one type of unsubscribe type called 'Unsubscribe'. All existing unsubscribes will now fall under this category. Now, when a contact is unsubscribed it will mean that they will be removed from all active campaigns and scheduled emails and users will be blocked from emailing that contact with Tout. 2. Remove Unsubscribes Previously both admins and sales users could remove unsubscribes. To be in compliance with law and allow our customers to better manage their unsubscribes we have moved unsubscribe privileges to admins only. When an admin removes an unsubscribe they will be presented a pop up that asks them to select a reason for removing the unsubscribe. By law, users should only be removing an unsubscribe if they can show proof that the contact requested to be contacted. 3. Unsubscribe History Card The Unsubscribe History Card is a new feature that helps admins and users get contextual evidence about their contacts unsubscribe history. The Unsubscribe history card can be found on the About tab of the Person Details View. Date Shows the date the unsubscribe/resubscribe was taken. Details Resubscribe - If the details shows “Resubscribe” it means that a ToutApp admin manually removed the unsubscribe from the contact record. It may also show some details related to why the contact was unsubscribed. Unsubscribe - If the details show “Unsubscribe” it means that the contact was unsubscribed. Source CRM Sync - Unsubscribe was captured by a sync from Salesforce. Manual - User clicked the unsubscribe button to unsusbcribe. Clicked Link - Recipient of an email clicked on the unsubscribe link “Admin Name” - An admins name will show when the action was to resubscribe contacts. This lets users know who removed the unsubscribe 4. Appended Unsubscribes It is important for any sales email to include an option to unsubscribe. This not only helps teams stay in compliance with the law but also helps teams deliverability reputation stay high. To help with both of these points we are now appending an unsubscribe link to all emails sent from ToutApp.com. This will not affect emails sent from users email client. 5. Unsubscribe Messaging Settings Page We have always allowed teams to customize their unsubscribe link messaging but now admins can set the unsubscribe link messaging for their entire team to ensure messaging is consistent. 6. Unsubscribe Syncing ToutApp <> Salesforce Keeping your data in Salesforce and ToutApp synced is important, that is why we are introducing a new field for users to sync unsubscribes with. Now teams can sync their ToutApp unsubscribes with a 'Sales Opt Out' field. This helps teams who want to differentiate between sales unsubscribes that are collected in ToutApp and marketing unsubscribes collected in Marketo. For organizations that would like their marketing and sales unsubscribes aligned they can choose to sync with the 'Email Opt Out' field in Salesforce, this is the common field in Salesforce that both Marketo and ToutApp can sync with. To get access to the new Sales Opt Out field, you will need to install our new Salesforce fields. More on this coming soon! 7. New Unsubscribe Group New look and feel for Unsubscribe group Additional columns added for more insight into unsubscribed contacts Ability to search for unsubscribed contacts in this group Admins can filter by “My Unsubscribes” or “Team Unsubscribes” 8. Deleting Contacts with Unsubscribes Contacts with unsubscribes cannot be deleted. This helps teams to make sure that their unsubscribe list is accurate. 9. Unsubscribe Link Landing Page The Unsubscribe Link is something we have long supported. With this update we now have a new landing page for prospects that allows them to provide an unsubscribe reason. Better data collection means your team can understand why a customer unsubscribed, which turns into feedback for your content and messaging.
We are excited to announce that Marketo ToutApp has a new look! Beginning March 15, 2018 you’ll notice a sleek new color palette and updated terminology across the ToutApp application. While the look has changed, all of your existing ToutApp features and functionality will remain the same. Why am I seeing the Marketo logo in the application and not ToutApp? Marketo acquired ToutApp in 2017, and since then, it’s been brought into the Marketo product portfolio. Is anything changing in my ToutApp subscription or plan? This update only applies to the Marketo ToutApp branding and terminology used across the application. Nothing in your current subscription plan will change. Why change the ToutApp color palette? We’ve updated the color palette for a more visually engaging experience and to better reflect the Marketo brand. You’ll now notice a Marketo purple palette rather than the previous ToutApp blue throughout the product. What other field names have changed? Throughout the Marketo ToutApp application, we’ve made changes to the terminology. You’ll find that we’ve replaced the words Tout/ToutApp with either Sales or Marketo. Here are a few examples: Old Field/Button Name New Field/Button Name Login to ToutApp Login to Marketo’s Sales Product ToutApp Toolbar Sales Toolbar Get Touting Let’s Engage View Details in Tout View Details Get Help with ToutApp Get Help Upgrade Tout Upgrade your Plan Unexpected Tout Error Unexpected Error Email Touted! Email Sent! Tout and Salesforce are chatting it up right now. Please hold tight. We are chatting with Salesforce right now. Please hold tight. If Tout detects an OOO reply, we will not count this as a 'reply' and will continue the Campaign. If we detect an OOO reply, we will not count this as a 'reply' and will continue the Campaign.
If a contact is on a campaign, or if the contact is owned by someone else on the team you will not be able to delete a contact. If they are on a campaign, first remove them from the campaign and then you can delete them. If they are owned by a team member, you will need to ask them to either un-share the group they are on, or delete them from their own account.
Unfortunately we don't have the ability to recover a contact or a group if they have been deleted from your account. If you only deleted the group(not selected people), all of the Contacts will still exist under Everyone on the People tab, so you can select them and re-add them to a new group.
If no contacts are pushing over - it's possible you have an invalid Salesforce connection. What you can try, go to your Salesforce Settings and disconnect and reconnect. Give it about 20 minutes to fully reset - and let us know if it still shows zero.
Unfortunately Tout is not compatible with Salesforce Lightning UI at this time. We are dependent on updates from Salesforce in this matter. As more users migrate to Salesforce Lighting we plan to update ToutApp to be compatible. Unfortunately we currently do not have a timeframe of when this will happen.
If only some of your contacts are pushing over, it's possible that the ones that did not push are marked as email opt out in your company's Salesforce instance. Check the Alerts icon for detailed reasons for why the whole group hasn't pushed over. For reasons related to your company's Salesforce setup, please contact your SFDC administrator.
If you are getting an error when using Push to Tout, it is possible you have an invalid Salesforce connection. To troubleshoot, go to Salesforce Settings and try disconnecting and re-connecting. Give it about 20 minutes to fully reset - if the issue persists please click Contact Support.
If you are limited to 10 Contacts when using Push to Tout, that is likely due to your ToutApp subscription being on a trial period. During the trial period, users are limited to: 20 emails per day 10 groups, 10 members in each group 1,000 templates 2 group emails per day If you like what you see with Tout and would like to Push more than 10 Contacts at a time via Push to Tout, simply add your credit card information to activate your Premium subscription and we will be able to increase your account limits, which allow for up to 200 contacts using Push to Tout.
If you have already paid for your account you may have signed in with a different email address. Make sure you are signing in with the email address associated with your Billing (make sure it's your company vs. personal). If you are having trouble getting out of the billing page, try clearing your cache/history to get signed out, and then sign back in with the other email address.
To change your password, you will need to first log out of your Tout account, and then click on this link : http://toutapp.com/password_reset/new On this page, enter the email address used for your ToutApp account and we'll send you an email with instructions. Be sure to check your SPAM folder too, as this email will sometimes end up there! Please let us know if you continue to have any trouble and we can send the password reset link to you directly.
You may have signed in with the wrong email address and created a new account. Make sure you are signing in with the email address you configured your account with originally (make sure it's your company vs. personal). If you are having trouble getting out of the billing page, try clearing your cache/history to get signed out, and then sign back in with the other email address.
If you have exceeded the number of attempts to log in you will be locked out of your account for 15 minutes. Please make sure to wait a full 15 minutes before attempting to log into your account again.
Tout now supports integration with Highspot, a content management system. Tout customers who are also Highspot customers can now access their Highspot content right from within the Tout interface. Requirements You’ll need the following in order to use the Tout integration with Highspot: Browser - Latest versions of Chrome and Safari, Edge, IE, and Firefox In addition to working in ToutApp in a browser, the Highspot integration is available in our Outlook .Net email client. The requirements are as follows: Outlook .Net & Exchange - Tout supported version of Outlook .Net, Exchange Online, Exchange 2016 NOTE: Tout’s Gmail extension currently does not support Highspot integration Enabling the ToutApp and Highspot Integration How to Use the Integration Once enabled, here's how to access your Highspot content in Tout. 1. When composing an email in ToutApp or Outlook, choose 'Add Content' 2. After choosing to 'Add Content' select the 'Highspot' option 3. Now, enter in your Highspot account email 4. Enter your Highspot account password 5. Select the content from Highspot you would like to insert into the email or template 6. Once you select your content and click on ‘Add Content’, the content is inserted into the email or template.
We know that by the time you have gotten to the point of submitting a ticket to a support team, you are likely frustrated. You have asked the person sitting next to you, you searched the help center, and probably even googled your question. We have redesigned our help form to help alleviate this frustration. Knowing the type of questions our customers tend to ask, as well as best practices for how to get great support, we have rebuilt our support team with three goals in mind: We want to get you an answer as quickly as possible We want as much information as possible up front We want your experience with support to be fun We want to get you an answer as quickly as possible. By following our new Form, we will guide you to what we know to be the most commonly asked questions as well as suggested articles related to the issue: If we don’t Nail It, you can click Contact Support... By clicking Contact Support you are already giving us great information. The first thing we are passed is the path you followed to get to this page. With this information, we are able to provide customized questions: We want as much information as possible up front - don’t be afraid of TMI Assume that we know nothing. Stating “your product doesn’t work” is going to set you up for a long set of email exchanges. Take the time now to give us all the information we might need upfront to save us a longer conversation. Put your elementary school English lessons to work and come in with the Who, What, Where, Why, and When. Who needs help? If you need help, tell us your username so we can easily look you up. If you are submitting on behalf of a teammate, tell us their username. What are you trying to achieve? Tell us the steps you are taking to get to a certain outcome, and tell us what the outcome is you are expecting. Where are you running into trouble? Tell us exactly the page you are on when this is happening. Why are you submitting a ticket? Did it not work as expected? Do you need an explanation of how something works? Tell us Why the What didn’t work. When does this happen? Did it happen once or does it happen all the time? Were you also watching Stranger Things and playing PokemonGo? Help us understand the scenario you are in so we can help diagnose it We have geared the questions presented to provide all this information - so by filling them out, we are able to save at least one email exchange. Screenshot, Screenshot, Screenshot! Now is your chance to be that uncle with 1000 photos from his fishing trip in Wyoming. Add a screenshot of every step in the process. Send a screenshot of the error message you see. Adding Screenshots helps us to reproduce your issue faster and diagnose what is going on. Save us having to ask for the screenshots and add them in the first place. There are countless tools that are easy to use( Skitch , Monosnap , Annotate , etc). Shoot, even take a picture of your screen with your cellphone. We even added the ability for you to tell us ahead of time that you have everything up to date so you can avoid us asking it 🙂 We want your experience with support to be fun - Flirt With Us a Little Okay so you don’t have to flirt, but definitely have some fun. Working with support can be frustrating, so we hope that adding our faces to the form will at least give you a chuckle. So then, when you submit your ticket, crack a joke, add a meme, give us a nickname, tell us something awkwardly personal, whatever your preference, we can guarantee this will make your support experience so much better. Not only does it make our job better, it will make your experience with the product feel better. If you tell us you hit a wall include a great meme or gif: You are going to laugh and feel lighter and ultimately love your experience with support and the product. We are excited to get this new form in your hands, and look forward to getting you answers as quickly as possible and having a blast while doing it. If you are interested in learning best practices and accessing our trainings, check out Tout University!
Below are the emailing limits for the various plans that we offer. For features on the Premium and Enterprise plans, visit our Pricing Page: During your 14-Day Trial 20 emails per day 10 groups, 1000 members in each group 10 templates per subscription 2 group emails per day Premium Plan 10K emails per day 1000 groups, 1,000 members in each group 100K templates per subscription 10 groups emails per day Enterprise plan 10K emails per day 1000 groups, 1,000 members in each group unlimited templates 25 group emails per day Free plan 5 emails per day 10 groups, 10 members in each group 100 templates per subscription 2 group emails a day Solo/Professional plan** 10K emails per day 100 groups, 100 members in each group 10K templates per subscription 5 group emails per day Startup plan* 10K emails per day 100 groups, 500 members in each group 1,000 templates per subscription 5 group emails per day Team plan (Prior to 1/22/2016)* 10K emails per day 100 groups, 1,000 members in each group 1,000 templates per subscription 10 groups emails per day Team plan (After 1/22/2016)** 10K emails per day 100 groups, 500 members in each group 500 templates per subscription 10 groups emails per day * This plan is no longer offered as of November 2015 ** This plan is no longer offered as of May 2016