Level 10
Joined the community 29-10-2014
Level 10
San Mateo
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If you click to Call from a Call task, after you make the call your task will auto-complete and trigger the next step in your campaign. If you do not complete the call task, your c...
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This is due to the fact that your campaign starts with an email task rather than an email. If it starts with a task it will not show up in the compose window.You will want to go in...
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The most common reason that a campaign cannot be started is due to a contact already being on a campaign. To figure this out, search for the person on the People tab and open their...
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To add a Campaign in Outlook, open up a Compose Window. Click into the Campaigns tab on the right side of your compose screen and find the category that has your campaign. Find the...
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To add a Campaign in Gmail, open up a Compose Window. Click into Templatesand find the category that has your campaign. Campaigns will have a yellow lightning bolt to indicate it i...
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Have you checked your Failed Delivery or Bounced folders?Quite often when we hear this you will find the first email in one of these two places. If you find your email there, you w...
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If your emails are Bouncing, I would suggest opening up the Bounced email and checking out the Bounced reason. Unfortunately we don't have a glossary of all the Bounce reasons, but...
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You can remove someone from a campaign either within their contact card and by clicking "Remove" next to their active campaign. You can also click the checkbox next to their name, ...
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If your replies are not tracking the first thing you may have a broken Gmail or Microsoft Exchange integration, depending on what Email client you use.If you are using a custom SMT...
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The most common reason that a campaign won't end is because a reply isn't detected. Check out this article about why a reply wouldn't track and thus not end your campaign.
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