Kenneth_Law

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You can find tasks in your Command Center in toutapp.com. If you don't see the tasks you are looking for, click the Calendar buttons in the open/overdue sections to change the date range to display your tasks.Additionally, you can find the tasks in your Live Feed and for Gmail they will show up in t...

In order for Tasks to Sync we have to have a Salesforce ID for that contact saved in toutapp.com. Salesforce IDs are added to toutapp.com through Push to Tout. Make sure you have Task Sync checked in your Salesforce Settings.Additionally, deleting a task in Salesforce or skipping the task will not ...

When you are sending a Campaign - you have two options on how your emails get created in Tout:AutomaticallyManuallyThe first option is an "Automatic" email. These emails go out at a specified time and are scheduled and delivered via Tout without you having to lift a finger. The second option is a "M...

If you click to Call from a Call task, after you make the call your task will auto-complete and trigger the next step in your campaign. If you do not complete the call task, your campaign will not continue.

This is due to the fact that your campaign starts with an email task rather than an email. If it starts with a task it will not show up in the compose window.You will want to go into the campaign and click Edit to switch to the first option to send automatically.This will allow for the email to show...

The most common reason that a campaign cannot be started is due to a contact already being on a campaign. To figure this out, search for the person on the People tab and open their contact card. If it shows they are on a campaign, you will either need to remove them yourself or ask the colleague who...

To add a Campaign in Outlook, open up a Compose Window. Click into the Campaigns tab on the right side of your compose screen and find the category that has your campaign. Find the campaign you are looking to launch and when you select this, it will send the first email of the campaign and trigger...

To add a Campaign in Gmail, open up a Compose Window. Click into Templatesand find the category that has your campaign. Campaigns will have a yellow lightning bolt to indicate it is a campaign. If you select this, it will send the first email of the campaign and trigger the follow up steps.Note: ...

Have you checked your Failed Delivery or Bounced folders?Quite often when we hear this you will find the first email in one of these two places. If you find your email there, you will also be able to click into the email to see the reason why the email wasn't delivered.The most common reason we see ...