Kenneth_Law

If your emails are Bouncing, I would suggest opening up the Bounced email and checking out the Bounced reason. Unfortunately we don't have a glossary of all the Bounce reasons, but if you Google the reason you will get an explanation for the error message.

You can remove someone from a campaign either within their contact card and by clicking "Remove" next to their active campaign. You can also click the checkbox next to their name, click the actions dropdown and select to Remove from Campaign.You will not be able to remove a contact from a campaign w...

If your replies are not tracking the first thing you may have a broken Gmail or Microsoft Exchange integration, depending on what Email client you use.If you are using a custom SMTP to send your emails then you might be using an older form of reply tracking that relies on several factors.In order fo...

The most common reason that a campaign won't end is because a reply isn't detected. Check out this article about why a reply wouldn't track​ and thus not end your campaign.

Presently we cannot delete an entire category or move templates in bulk to a new category.What you can do, is edit each template within the Category to either an existing Category name or a brand new name. This will move all of your existing templates into a different folder. Once the folder is empt...

When sending a Campaign, you have two options on how your emails are created in ToutApp:1. Automatically2. ManuallyThe first option is an "Automatic" email. These emails go out at a specified time, are scheduled and delivered via Tout without you having to lift a finger. The second option is a "Manu...

To re-order the days on the campaign, click the edit icon on the day and change the day # in order to change the order of your steps. You have to always have a day 1, but otherwise can switch them as you like.Warning: be careful not to do the re-ordering while you have campaigns in flight. If you ch...

Unfortunately we don't have a way to pause a campaign over the holidays. My best suggestion would be to go into your scheduled folder and do a bulk reschedule by selecting the checkbox at the top of the Scheduled page and select the dropdown next to "Send Followup" and click "Change scheduled time"F...

We wouldn't recommend changing a campaign that is currently in flight. We would recommend canceling the current campaign that is running and restart it with the new flow.However, if you do, keep in mind that once you have sent Email #1, Email #2 has been created and scheduled. If you want to change ...

In order to delete a campaign you have to remove all contacts who have been on this campaign. The easiest way to find this is to go into your Sent Folder and filter back to the time period you sent the campaign by clicking View Options. The select all and use the bulk actions dropdown arrow to rem...