Kenneth_Law

If there are any issues with your My Email to Salesforce settings or validity of the email then the email might not log using your BCC address. We recommend switching your settings to log via API. Using the API you get more control over the deliverability, and we will never lose an email based on yo...

The "Add Email to Salesforce" button allows you to push any emails you receive in your inbox to your Salesforce account from Outlook or Gmail. We do the look up based on the sender of the email, so we can currently only use this button for emails you received - and not emails you sent. We are workin...

If you are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we will try to send them at the same time. If you are aware that your server is going to...

If are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we will try to send them at the same time, so if you are aware that your server is going to ...

ToutApp tries to stagger delivery through gmail in response to Gmail servers slowing down when sending your emails and is done in an effort to prevent Gmail from freezing your account. Unfortunately, once Gmail freezes your account, you will not be able to send out any emails until your account is u...

If your email is failing due to dynamic fields not populating, I would recommend first making sure that the dynamic fields are all configured correctly in the template. Then, we always search in toutapp.com for contact information first, so if basic information is not pulling in, I would suggest sea...

If your email is failing due to dynamic fields not populating, I would recommend first making sure that the dynamic fields are all configured correctly in the template. Then, we always search in toutapp.com for contact information first, so if basic information is not pulling in, I would suggest sea...

If your emails are Bouncing, we would suggest opening up the Bounced email and checking out the Bounced reason. Unfortunately, we don't have a glossary of all the Bounce reasons, but if you Google the reason you will receive an explanation for the error message.

We don't have the ability to bubble up Bounces if you are sending through your own server. So if you are sending through Gmail or SMTP servers in toutapp.com we don't have the ability to detect the bounces.

We don't have the ability to bubble up Bounces if you are sending through your own server. So, if you are sending from within your Email client, we don't have the ability to detect the bounces.