Kenneth_Law

If you are sending through your own Server, your server is going to have limitations for the number of emails you can send simultaneously. When sending through Tout, you have the ability to send many emails, but we will try to send them at the same time, so if you are aware that your server is going...

This means that we were unable to authenticate the connection to your SMTP server. Most likely, your password had changes recently and you just need to authenticate your new credentials.To do this, go to your [SMTP Settings](https://toutapp.com/next#settings/email-servers/smtp/configure) where you s...

If you see an email in your Failed Delivery folder saying "campaign has ended" this means that this particular email was a scheduled email in your campaign. It is failed, because either the email before bounced, or a contact replied and ended the campaign, or the campaign was ended manually. We are ...

When you schedule an email in gmail it is supposed to save your email in the drafts folder until it sends. Nothing has gone wrong, but due to how we integrate with gmail this is a restriction of the scheduled emails that they have to stay in the drafts folder.After it hits the scheduled time, they w...

Typically when an error is thrown from toutapp.com it is due to an issue with the formatting of your email or the dynamic fields. Make sure everything is populating correctly in the compose window before trying to Send again.

When sending from the Outlook or Gmail the most common reason for an email throwing an error is that you are not on the most up to date version of Tout. To check this, in Outlook go to ToutApp > Options > Check for Updates and in Gmail, open your Chrome extensions, and update them there. If this doe...

As a company, we work very hard to ensure that our deliverability rates remain high. Still, though, there are certain user behaviors that can trigger emails being sent to the spam folder. Here's what we recommend: Keep your emails short and informal and paste your templates as an email you've writte...

Make sure that the custom activity fields Tout provides are visible/editable in Salesforce. If you have installed the fields but they are not populating their might be Field Level Security preventing information from populating, contact Your Salesforce Admin.Learn more about Salesforce FAQ Field Lev...

ToutApp needs the Contact you are emailing to be associated with the Opportunity via the Contact Role section in order to log against the Opportunity. Make sure your Salesforce Contact is listed there. Questions:What is the email address of the email that didn't log to the Opportunity?

If you notice that your emails are not logging to Salesforce via API you will want to check two places.First, look at how you are configured to log emails to Salesforce here: https://toutapp.com/next#settings/crm/salesforce/configureSecond, check to see if the email failed to log on your Salesforce ...