Use Case: Vendors or internal employees who manage Ad services or others who may present a security risk by giving them
Issue: Current "Access Event Partners" either does not work or is limited.
The current "Access Event Partners - Gives users access to LaunchPoint in Admin*" is limited or does not work depending on the service. While this role correctly lets them only view LaunchPoint, this role lets them see every single LaunchPoint, and they are unable to authorize services - this was the point of using this role, to have a vendor authorize a service through their LinkedIn / Google Account. A recent example was Google Ads, where a vendor needs to authorize the Google Account, but received this error (which Marketo Support had no comment on): "Limited Access: You do not have sufficient privileges to perform this action."
This makes the LaunchPoint only Access Events Role limited.
1. Change Access Event Partners to be able to authorize services, or have this up as a role option.
2. Have Access Event Partners able to select which LaunchPoint services this Role can access. This is the most ideal: Give access to a specific LaunchPoint, and whether they can authorize, change, delete, etc.
This documentation also does not describe what the nature of Access Event Partners even means. So far, it has seemed "able to login, and view a LaunchPoint".
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I recently set up the integration with Marketo and LinkedIn Lead Gen ads but we were not consistently getting the leads to appear in Marketo despite them clearly being in LinkedIn as submitted forms. I spent 3 weeks in various support limbos all to find out a LinkedIn field was getting mapped to a Marketo field that was tied to a Salesforce field with a character limit. So instead of throwing an error somewhere I could see, it just wouldn't sync the leads. It took me 20 seconds to fix the problem, but it would be great if there was some sort of error log we could access this information in. It would save you hours of support tickets.
I regularly check the Notifications log and API error codes to see if there are high numbers, but if there was another place for developers and admins to go to debug issues without waiting for support ticket escalation that would be a huge help to both Marketo support and customers.
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