Grazitti2020

IssueEmail won't be approved due to too many custom tokens SolutionSometimes when approving an email with a large number of of tokens, the following error message will appear:'The number of custom tokens in the email exceeds the limit ' This is a article attached image This means that you have too m...

IssueSometimes email addresses that are CC'd can have emails bounce. This doc describes what to expect in these scenarios. SolutionSending EmailsTo address is valid, cc address bounces The email will be sent to the recipient but the cc'ed recipient will not receive it (since the address is invalid)....

IssueYou receive a page with the error "Cannot get email content" when visiting View as Webpage link in email. SolutionThe view as webpage link is tied to the original email asset when it was sent. Occasionally customers will say they're receiving an error message when visiting the link like so:Th...

SummaryThis article explains why certain Company fields show up on the Person/Lead Object when you do a describe API call to Marketo. IssueWhen making the Describe call on the Lead object in Marketo (/rest/v1/leads/describe.json), several Company object fields are returned along with the Lead object...

SummaryBuilding a Smart List or Report for Merge Activities within time frame IssueYou're looking to have a Smart List or Report built to gather insights on what merges, if any, took place within your database over a given time frame. EnvironmentMarketoSmart ListReporting/AnalyticsDatabaseAPI Soluti...

SummaryIf you're using the Bulk Custom Object Import API to push records to a Marketo custom object (and you're importing separate files that have duplicates across the files) -- the records will not be deduped on the custom object if multiple imports are pushed at the same time. IssueIf you are usi...

IssueYou need to add a second domain for Predictive content. Environmentpredictive content SolutionContact Marketo Support to have the domain added, as there is not a method within the UI to add additional domains.Similar to web personalization, Support-level permissions are required to add a domain...

IssueProgram member custom fields are not syncing data to Salesforce campaign member fields even though they are mapped. In this setup, the sync for Campaign Members is being performed by 'Add to SFDC Campaign' or 'Change Status in SFDC' flow-steps, but the Program itself is not set to sync with an ...

SummaryAggregating/summing two score fields IssueYou have two new score fields (for example: 'Implicit score' and 'explicit score') and you're wondering if there's a way to sum/aggregate these scores together for all records within Marketo. SolutionTo aggregate different score values together within...

SummaryMismatch between "Added to [custom object]" and "Has [custom object]" filters for a SFDC Custom object IssueYou build a Smart List for "Added to [custom object]" for your SFDC Custom object and you notice the number of records qualifying is lower than expected.The "Has [custom object]" filter...