Grazitti2020

SummaryCustomers may face errors referencing Segmentations when importing programs between instances. IssueProgram import fails giving an error message like the example below:"Marketo encountered an error while importing Nurture Program: EXAMPLE - Acquisition NUR B2B [SMB] FY24 - TESTWhy: The Segmen...

IssueWhen trying to clone a Form or Landing page from Design Studio to a specific Program under Marketing Activities, there is no list of programs that appear. SolutionThis is expected behavior. When you don't see a program listed, this is because the number of programs in Marketing Activities actu...

SummaryUTM Parameters Not Populating with Known People Form Fill IssueUTM parameter field values are not being captured for some people's form submissions, even though the form is configured to capture the values. SolutionWhen a form is using the "Show Custom HTML Form for Known People", the submiss...

SummaryHow to see all the historical Support cases created for Marketo IssueHow to see all the Marketo Support cases, attachments, and comments related to your historical support cases EnvironmentSupport Portal SolutionAuthorized Contacts can see the cases that they personally created/own, and the S...

IssueDoes Marketo re-use or recycle old deleted lead IDs? Root CauseAfter a lead is fully deleted, it would be very rare for the lead ID to be re-used. The vast majority of the time lead IDs are unique and not re-used.If you have an external database or reporting system that relies on a unique lead...

IssueYou receive the error message of "exceeded limit" for Program Member Custom Fields (the documented limit is 20), but you don't see 20 fields listed in the Admin > Field Management > Program Program Member Info area. Root CauseThere may be Program Member Custom Fields in your Marketo instance t...

IssueAn email asset with a program MyToken is not reflecting correctly after a campaign send, even though the email asset is within a program with the correct token value. Root CauseIf the smart campaign that sent the email is in a different program, the MyToken reference will come from the program ...

IssueThe SFDC sync error "Unable to process due to no XML response from Salesforce" or "No XML Document Error" appears. Root CauseThis error means Marketo received an invalid XML response returned by SFDC. Most often, this is a transient error from SFDC and resolves on its own in the next sync cycle...

IssueLeads are stuck in a smart campaign's Wait Step and have not moved onto next steps, even though the Wait Step has been updated/shortened and the lead should move onto the next step. SolutionWhen a lead enters a Wait Step, it remains in the Wait Step as defined at the moment they entered it. For...

IssueCustomers may run into limitations with Webhook providers or other third party REST services that require their fields are an integer type field. This may present issues with those values being inputted to Marketo (and other systems) accurately if a record has a value outside of the integer val...