Grazitti2020

SummaryYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working. IssueYour global form validation rule is setup/active in Admin, and the rule is enabled on the form, but the rule isn't working (emails that should be blocked can still ...

SummaryAdmin unsubscribe HTML is overriding unsubscribe language hard-coded into an email template IssueYou are trying to add unique unsubscribe text to a specific email asset template's code (for example: unsubscribe text in another language), but the Admin Unsubscribe HTML found in Admin > Email >...

IssueWhen trying to reset a user's password under Marketo > Admin > Users & Roles, a popup error appears stating "Single id enabled users cannot have their passwords reset". SolutionAdmins cannot reset passwords for universal ID enabled users under Marketo > Admin > Users & Roles. The universal ID u...

IssueYou encounter a "Couldn't connect to host" SFDC sync error. EnvironmentSalesforce SolutionThis is a message returned by Salesforce to Marketo indicating that for some time, Salesforce couldn't be accessed because the SFDC servers were temporarily down. This could be caused by transient SFDC Ser...

IssueMy SFDC production instance is undergoing Instance Refresh Maintenance in SFDC. Will this impact the SFDC and Marketo sync?Salesforce Article:Help And Training Community SolutionProvided the org ID of your SFDC environment stays the same, it will remain connected to your Marketo instance.As bes...

IssueYou encounter the error "XSRF Protection Mismatch: User does not have access" when trying to access a Marketo instance, or when using the instance switcher to change from 1 instance to another. Root CauseThis error can happen when you have multiple Marketo tabs open or can be due to session coo...

IssueA lead shows as being a member of a campaign that had a single flow step of 'Change Data Value'. However, the lead doesn't show in the Results tab of the campaign, nor is the CDV activity logged in the activity log for the lead. SolutionThis can happen if the field to be updated was blank/null,...

If the user makes changes to the my tokens, snippets, etc during the processing of the an email that is using head start, will those changes be reflected—NoIf someone unsubscribes during the processing of the an email that is using head start, will they receive the email—YesCan you cancel a head sta...

SummaryFlow step choice condition for "Person was Deleted from SFDC" with 'in past' "7 days" causes campaign failure IssueThis flow step choice type causes a campaign failure because it is not supported. This is expected behavior. SolutionCustomers have to use Member of Smart List as indirection f...

IssueMy token is not displayed correctly in view as webpage version of email. EnvironmentIf customers manually type a {{my.token}} and use uppercase M such as {{My.token}}, then the view as webpage version of email may not render that token as expected.The feature to HTML encode lead tokens (source ...