Grazitti2020

IssueWhen cloning an asset from Design Studio into Marketing Activities, there is a box that asks you to select which program to clone the asset into. When clicking into this box, you may see No Results, even though there are programs within Marketing Activities.This is a article attached image Solu...

IssueWhen attempting to import a list in the UI, an error appears that states "Invalid encoding" and the import does not complete. Root CauseMarketo requires the import CSV file be encoded with one of the following: UTF-8, UTF-16, Shift-JIS, or EUC-JP.As next steps: Re-save the file, for example in ...

SummaryThe customer wants to know if a nurture email was not sent to a recipient due to communication limit, then will it be sent in the next cast, or that email will not be sent again? IssueIndividual(s) were supposed to get an email from a Nurture (Engagement) Program cast but failed to receive th...

IssueYou have a Batch Campaign or Email Program setup where the amount of people qualified is more than what's listed under the Smart Campaign Person Restrictions limit (for more context, see Enabling Person Restrictions for Smart Campaigns). Within that same program or campaign, you calculate that ...

IssueField values updated in Marketo do not sync to SFDC when the record exists as a Contact. EnvironmentMarketo - CRM Native contact Sync SolutionThe issue is caused by the interaction of the Block Field Updates with the conflict resolution rules for Contacts described here. The Block Field Updat...

SummaryMarketo Form Does Not Appear on a Landing Page IssueMarketo Form embedded on a Landing Page and the Form does not load. EnvironmentMarketo SolutionIf you are able to reproduce the behavior in a Private Browsing window using Firefox, then issue is most likely caused by the embed being used. E...

SummaryAdding Webinars from Additional Users IssueAfter setting up the Marketo/Zoom integration and attempting to connect a Webinar to an Event Program, you may see the message "This Account has no Webinars" or certain webinars may be missing as an option. EnvironmentZoom/Marketo SolutionWhen setti...

IssueWhen attempting to access Marketo Sales Insight within Salesforce, you may receive the error "Marketo Sales Insight is not Enabled". EnvironmentMarketo Sales Insight SolutionTo resolve the error follow the steps documented here to reenter your credentials for Marketo Sales Insight. Once the c...

IssueWhen using the [mktorest.com/rest/asset/v1/emailTemplates.json] end-point to pull all Email templates, the COUNT is much less than what is shown in Marketo's Design Studio Global Search. SolutionThis is the expected behavior. When viewing the total count of Email templates in the Design Studio...

IssueWhen using the Merge Lead(s) REST API end-point and merging multiple leads, which field values would be copied to the winning record?In the below example, the winning lead record has a blank value for Job Title. When merging all 4 leads, which field value will get copied to the winning record f...