Issue
You receive a page with the error "Cannot get email content" when visiting View as Webpage link in email.
Solution
The view as webpage link is tied to the original email asset when it was sent. Occasionally customers will say they're receiving an error message when visiting the link like so:
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There are multiple reasons this can happen:
- The email was a sample send of a draft of an email that no longer exists. It was discarded, or approved.
- The email asset was deleted
- You tried to use the view as webpage token from MSI.
Root Cause
This issue occurs when the visit webpage link is trying to refer to an email or email version that no longer exists either because it was deleted, replaced or approved.
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