Steven_Vanderb3

Hi Takehiro,This is something that I've noticed happening as well. For an immediate fix, you can create a redirect rule to go from cname.yourdomain.com/favicon.ico to point to /rs/999-XXX-999/images/favicon.ico Redirect a URL Path - Marketo Docs - Product Docs.

Amy,If you have a method of distinguishing leads of the parent company from leads of the child companies, you could use segmentations to classify the two. In your scoring and syncing campaigns you could add Smart List logic so that it would exclude leads that were owned by your child company based ...

Aradhana Sharma​ in addition to the request XML, the response XML would also be useful in figuring out what's happening.

To clarify, while it is possible for Marketo Support turn off de-duplication entirely we very strongly recommend against it and it is not considered best practice. Turning off de-duplication runs the risk of quickly running into your lead database limit (resulting in you either needing to delete re...

Hi Luke,Once a lead has been sent a specific email by any campaign or program in Marketo, that's it; an engagement program will not send it to the lead a second time. It's not based off of the lead's program status or membership in a campaign, the engagement program actually checks if that specific...

This would be an out-of-band or asynchronous bounce. The recipient server accepts the message and returns a 250 OK delivered response. Then it does some evaluation on the message, decides it's undeliverable for whichever reason (like maybe the user doesn't exist on that domain or it thinks the mes...

Hi Mary,I've gone ahead and move this over into our Products & Support section. It might be quickest to submit a Support Ticket to investigate this. The solution would require looking at the lead's activity history to determine why the email went out and when the Marketing Suspended action was set...

Hi Deepak,This discussion is from 2013 and the Javascript solution is no long neccessary. Please see the following documentation on Forms 2.0 and visibility rules to set this up. Dynamically Toggle Visibility of a Form Field - Marketo Docs - Product Docs

Hi Kaitlin,The most common cause is that you're using token values in the "From" or "Reply-To" field that don't have a valid default value set. Tokens can only use the default values when sending as a sample (unless you specify a lead record for it to sample off of) and if it can't find a valid def...

Hi Jamie,It sounds like you may need additional deduplication rules enabled in your instance. You can request for additional rules to be put in place for form fillouts so that parents would be able to create separate records for their children while using the same email address. You'll want to wor...