Steven_Vanderb3

We do have two types of categories that we use to evaluate the bounces. A Category 1 will set the lead to be Email Suspended temporarily and usually relates to a Spam block. A Category 2 will mean the email address is truly invalid and we will mark the lead as such. You can add Categories as an a...

I don't believe that's available in the UI but if you contact Support and include links to the assets you have questions on, we are able to provide you with that information.

You'll need to troubleshoot with your SFDC Admin the sharing rules and roles set up in your Salesforce instance.

Are you checking how the styling is rendering in a Gmail inbox by chance? Gmail strips the HEAD out of emails for everybody.

It's likely because the record is not visible to the Marketo sync user. If you log in as the sync user and try to view the record, you can determine that. Alternatively, there could be a sync backlog and the record hasn't yet been processed through the sync queue.

Hi Emma,When you send emails using the Sales Insight tool inside of your CRM it's actually being done via a call back to the Marketo instance which sends the email from the Marketo servers. That's why you wont find the message inside of your outbox. As Josh said, if you send the email through the ...

You may find this article useful https://docs.marketo.com/display/public/DOCS/Best+Practices+for+Smart+Lists . If your Smart List is overly complicated, it may cause the processor to time out.

The field will be populated if the lead is new and the field is currently empty, yes. If the field is blocked from updates on forms, and the lead fills out the form again later, the values will not be changed since that counts as an update and therefore is blocked.

Hi Emma,You can export members of the program by going to the members tab of the program and clicking the export button in the toolbar of the menu. If you need to remove the members, you should then click the "Select All" and "Change Status -> Not In Program" button in the toolbar at the top. You ...

If required, you can submit a request for an increase to Support and we'll see what we can do to accommodate you. There are still some limits as to how high it can go.