Check that out here: https://blog.teknkl.com/polymorphic-tokens/ ... View more

Thanks Sanford for your input, seems like Send Alert is only way out to achieve this (given that client does not want to create distribution lists!), major con here being the loss of reporting data as  alert emails aren't tracked by Marketo. But why would they want admin + business folks to have tracked links? (Tracked to the customer, that is?) That's typically the last thing you want, internal people clicking links that get logged to the Marketo person.. ... View more

In our scenario one of the values by itself has a comma in it and wasn't sure how to escape that comma that exists in the field value. There's only one implicitly-standard delimiter within Marketo, the semicolon.  But this only applies when you have a String or Text Area field that you want to present on a form using the Checkboxes or Select Multiple input types. Otherwise, a string is just a whole string, it's not natively treated as a list of substrings.   So if you're not talking about the form side — and keep in mind you can transform any storage format into Checkboxes using custom JS, the Forms 2.0 library will do it for you automatically if you use a semicolon — then you can use any delimiter you want. I recommend you use something that can be guaranteed to not having a delimiter collision within your domain. In other words, define ahead of time that a valid substring value cannot contain a semicolon (this is how browser cookies work, btw).   If you can't enforce a collision-free delimiter, then use something established, like a JSON Array or URL-encoded query string. Don't try to create your own format and escaping rules. ... View more

OK. Just to be clear or for any lurkers, $number.integer outputs a formatted String with a preset NumberFormat.   But simply outputting an Integer ${variable} also creates a String!   (There's no way to "output" an Integer variable into the body of a Text/HTML email as an Integer, as it's a text-only format. It's always a String representation of the Integer.) ... View more

That's right. But also, remember what counting every open would mean: whenever someone switches views in their inbox, or absently tabs/arrows through emails, there's a potential for the pixel to be downloaded again (most clients do cache, but not permanently). Plus — is it really 2x the engagement if someone opened the email on phone + desktop, or Outlook Web Access + Outlook?  There's a huge amount of chaff if you count all those pixels. ... View more