Michael_Florin

Michael_Florin

Is this content also duplicated in your editor? Email Editor 2.0 behaves very weird for me, crashes often and sometimes doesn't save stuff, so I'd be not surprised if somebody had accidentally added content elements twice.

Michael_Florin

"Bouncing back" to a previous Flow Step usually doesn't happen. At least, I have never seen it happening. So I'd much rather assume that your Smart Campaign was in a different state once, and probably somebody shuffeled Flow Steps around, so your example person was in fact in some other wait so that they received that email again. Or that person has entered that flow again? Can they run through the this Smart Campaign again and could your trigger/filter make that possible?

Michael_Florin

"Member Date" - same as e.g. Program Member Custom Fields - is not available in Smart Lists. They are only visible in the Program Member Tab of a Program. So I think your only option is to create another Flow Step in the Smart Campaign that changes Program Member Status, and add a time stamp to a new custom field. Something like that: EDIT: We're talking about this field, right?

Michael_Florin

Thanks Katie - I see it now. Swear it wasn't there yesterday! 🙂 EDIT: Well, I can enable CAPTCHA on my form, but after submitting it I don't see anything in the Filled Out Form activity. Neither do I see new options in the "Filled out Form" filter. Something seems to be missing. (I am on the Amsterdam pod btw).

Michael_Florin

@Steven_Vanderb3 wrote: With our August 2022 release we are introducing a CAPTCHA integration on Marketo Engage forms using Google reCAPTCHA v3. This feature will be enabled for all customers on the evening of September 20th, 2022 (US time). Hey - was CAPTCHA enabled? And if so: Where can I find it?

Michael_Florin

Let's try something else. 🙂 As you speak of Opportunities, one might think you're talking about a Marketo instance that is integrated with a CRM. Is that so? Salesforce? So far I was only guessing, but I think haven't confirmed that. So what you probably could do, is create Smart Lists for each of your Sales Reps with some filters like: Sales Owner Email Address = abc@example.com Was Added to Opportunity in past x days And then create subscriptions for each Sales Rep that send them these Smart Lists on a daily basis. In these Smart Lists you would need to include all fields a Sales person might be interested in. Probably even add a field that you populate with your fake link to add to an opportunity. All that would assume that you don't even need an Excel file as the source, because you have the information already in Marketo. Just a thought...

Michael_Florin

I saw items in that navigation vanish too - specifically in the CRM section. They come back after a while. How about you try the direct link for now. Something like https://engage-yourpod.marketo.com/?munchkinId=yourmunchkin#/classic/SIA0A1

Michael_Florin

Okay, let's try to break this down some more. 🙂 The email will be an internal distribution to be sent to the sales team. An internal distribution? So one email sent x many sales reps? Is it the same email for everyone? Or does each sales rep get a list of their contacts? Within the email, next to the contacts' email addresses, they want to see a button That button - is it just information? As in Person A Email Address A Button: Add to Opp Button: Discard Or is the button supposed to do something. Meaning: A link you click and then someone is added to the opp. Is that link already in that Excel file? Let me put it like this: If this is supposed to be a dynamic and scalable procedure, you have will have to bring opportunity information into a Marketo Custom Object and render it on an email through an email script. That script could create that link that adds a person to an opp. You will need substantial brain power and Marketo knowledge to make that happen. But if you just want to send some information to a list of sales reps, why use Marketo at all? Use Outlook and attach an Excel file.

Michael_Florin

Let's see if I understand this request. 🙂 You're supposed to build an email - not an email template, I suppose - from an Excel file that displays a table? Surely you can translate that table to HTML and bring it onto your email. Or is that table supposed to be dynamic? Using which data? Custom Object data or Opportunity data? And there's a button on that email that adds a person to an opportunity? Where? In Salesforce? And who is supposed to receive this email? Sales people? This looks to me as if someone wanted to build a process that should be native to Salesforce but as they can't do that, they try it in Marketo. But these might all just be assumptions. I guess we'd need a deeper process description in order to understand if that is possible in Marketo or not.

Michael_Florin

Thanks again, Sanford! Works for me too now. I have no clue how that ${Course[0].TeamsLink} got into my script...

Michael_Florin

No. But I see no reason why you couldn't set a wait step to 1285 minutes.

Michael_Florin

Thank you for helping, Sanford! Here's how the entry in my Custom Object looks like: [{"EventId":"MIC-M365F-E-220311","EventName":"xxx","Language":"German","EventDate":"2022-03-11 09:00 - 16:00 CET","TotalPriceWithCurrency":"3,890.00 EUR","TeamsLink":"teams.microsoft.com/l/meetup-join/19%3ameeting_ZGI2NTA2ZjEtNmRkZi00NTlkLTk5OTQtNmQ0OTMxZDQ0Y2Ex%40thread.v2/0?context=%7b%22Tid%22%3a%22e8ac1d3f-5424-46b4-8d41-7076","InstructorLink":"https://www.example.com/","LinkForRequestingExamVoucher":"https://forms.office.com/r/aaaaa"}] And here's the payload in Postman: "flexibileFormContent" : "[{\"EventId\":\"MIC-M365F-E-220311\",\"EventName\":\"xxx\",\"Language\":\"German\",\"EventDate\":\"2022-03-11 09:00 - 16:00 CET\",\"TotalPriceWithCurrency\":\"3,890.00 EUR\",\"TeamsLink\":\"teams.microsoft.com/l/meetup-join/19%3ameeting_ZGI2NTA2ZjEtNmRkZi00NTlkLTk5OTQtNmQ0OTMxZDQ0Y2Ex%40thread.v2/0?context=%7b%22Tid%22%3a%22e8ac1d3f-5424-46b4-8d41-7076\",\"InstructorLink\":\"https://www.example.com\",\"LinkForRequestingExamVoucher\":\"https://forms.office.com/r/aaaaa\"}]" , I really can't see if there are linebreaks or spaces somewhere in there.

Michael_Florin

Hello all, I took over an instance where somebody obviously followed Sanford's blog here: https://blog.teknkl.com/marketo-json-fields-in-velocity/ And most things work beautifully. But one thing is not and that is this piece: #if( $TriggerObject.flexibileFormContent.isEmpty() ) #set( $TriggerObject.flexibileFormContent = '[]' ) #end #set( $CoursesSelected = '#set( $CoursesSelected = ' + $TriggerObject.flexibileFormContent + ' )' ) #evaluate( $CoursesSelected ) <a href="https://${Course[0].TeamsLink}">Teilnahme-Link</a> Here's what this script creates on the email: https:// Teilnahme-Link Where does this blank after // come from that obviously kills my link? ${Course[0].TeamsLink} would render a link not starting with https:// Thanks! Michael

Michael_Florin

No. You can't prevent an email from being forwarded.

Michael_Florin

I think the most used procedure is this one: 1. User clicks on unsubscribe link within a Marketo Email 2. User lands on a Marketo Landing page containing a Marketo Webform with one field "Email Address". That field would be pre-filled. 3. User clicks the button to submit the form with their email address only. 4. unsubscribe is set to true as part of the webform submission No additional effort for the user, but a more solid procedure as you have the form submit on the unsubscribe form instead of only a click on web page.

Michael_Florin

I think an operational registration confirmation email is the right to do, if you don't bind webinar registration to opt-in - which I believe is also the right thing to do. And I wouldn't know that there's a directive not to include social links even in EMEA. But Sanford's comments certainly apply: Ask your legal department and don't overdo the marketing part. Also: Think about removing the unsubscribe link from your "operational footer". It might be misleading to give people an unsubscribe option although they effectively cannot unsubscribe from this email type. Usually I see something like "You received this automated email as you've subscribed to our webinar" instead of the unsubscribe link.

Michael_Florin

No. You can only retrieve fields through the API: https://developers.marketo.com/rest-api/lead-database/fields/ Marketo Support can remove fields. They might also be able to add fields in bulk, but actually I doubt that.

Michael_Florin

@SanfordWhiteman wrote: Bear in mind, though, that Marketo is incorporating reCAPTCHA v3 natively (finally!) after a long delay. For v2 you’d still need my custom code. Thank you Sanford! Does anybody know when this is going to happen? EDIT: Never mind. Just saw it in the August Release Notes.

Michael_Florin

Hello all, it pains me to say but there is something fundamental I don't seem to understand about ReCaptcha. I googled, read Sanford's CodePen, watched his webinar on V3, and checked some other resources. But still, these are my questions: 1. Is there any code - html, JS or css - that goes on the form asset? And if so, where? 2. If no code goes on the form, how is this supposed to work when the form is embedded? Does any code need to be applied to the embedding page? 3. Can the standard method of adding a form to a Marketo LP - Edit Form Settings -> Select a Form - even be applied in this case? Or does the form need to be added to the Marketo LP by inserting embed code? If anyone can make sense of these questions, I'd be happy to get some pointers. Thanks!

Michael_Florin · ‎08-24-2022

@VictoriaWang wrote: but when sending push via campaign, there's no activity log shows that we are not even able to get any error message. Could you probably elaborate on that piece? What exactly did your campaign do? Can you show us Smart List and Flow?

Michael_Florin · ‎08-22-2022

Just to throw an idea out there: If you don't use "Email Address Is" but "Member of List" or "Member of Smart List", you could add your records to lists and name these lists accordingly. Something like this:

Michael_Florin · ‎08-18-2022

20 million records - I feel you. 🙂 I backfilled this value for 45 million, IIRC. I'm not sure where I read that, but I tried to not exceed 2 million records per batch. And I went through the whole database alphabetically in chunks of "Email Address starts with A"... and so on. Marketo processes 1-2 million records with one Change Data Value in an hour or two, and I tried to use off times and not run too many batches at the same time to not clog the arteries of batch campaign processing. In a couple of days you'll be done with it.

Michael_Florin · ‎08-18-2022

We did hold-out groups or no-nurture groups or any other testing that you want to conduct over a longer period of time using "Random Cohorts". We just called it that - some MATs had this already built in like Silverpop/IBM Campaign. It was essentially a Marketo Custom field which was populated by Random Sample flow steps the moment a lead was created in Marketo. It held values between 0 and 9, so it looked something like this: That field was also blocked from all updates. Now that you have your database tagged with these values, it's easy to suppress "Random Cohort = 0 OR 1" from whatever you're doing and you have an unchangeable flag on your hold-out group of 20% and you can monitor this cohort long term.

Michael_Florin · ‎08-18-2022

I have never used Forward to a Friend in any Marketo and I've never seen it being used in any Marketo email I've received. So I suppose it's pretty much dead. For two reasons I guess: 1. Any email client can forward an email, and any email recipient knows how to do that. So why would you need a tool's help to forward? Which would also be less comfortable as you have to type in name and email address which your email client's address book usually does for you. 2. The only reason the function exists must be to collect the data of the forwardee. An action you don't have consent for, which makes it dubious or simply illegal in many parts of the world. If I were Adobe, I'd remove it from Marketo.

Michael_Florin · ‎08-15-2022

@Anonymous wrote: NULL is NULL!!!! Wonder if we can at least agree on that. 😉

Michael_Florin · ‎08-11-2022

Do you have the information that a person is a broker in a field? If so, I don't see a huge problem, actually. Person Email Address Profession PersonA person@example.com Broker PersonB person@example.com Client If you set up a Smart List saying: Give me all people where Profession is Broker, PersonB will not be in the results. If you though set up a Smart List which says Email Address = person@example.com, both persons with be in the results and email sends will be difficult to control. So if you can, go with the first Smart List option, and you should be fine.

Michael_Florin · ‎08-10-2022

@Katja_Keesom wrote: With a native Salesforce connection, several endpoints are blocked from use by the API and therefore can not be used by the existing integration anymore. I guess this is still true, but I wanted to mention that there was an update to the blocking of the companies and opportunities endpoints in May: https://developers.marketo.com/blog/may-2022-updates/

Michael_Florin · ‎08-10-2022

Couldn't you add the synced field name to the export? And you're saying that " Fields with no SOAP API name are Marketo only." While that might be true, there are also Marketo only fields that have a SOAP API name, right?

Michael_Florin · ‎08-10-2022

I would go to Marketo Support with that. And no, sorry, never experienced that. Approved the template and then got a message on scheduling that the template was not approved? Never seen that either. Sounds dangerous to me.

Michael_Florin · ‎08-10-2022

Cruel thought here: Do you use Marketo only for SMS & Co.? Then it's most likely not the right tool.

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