Level 8 - Community Advisor
Joined the community 16-08-2023
Level 8 - Community Advisor
India, APAC
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HI@csantillo, Please check if you have any mails sent during the set time frame.
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Hi@ashah123, Ideally this should not happen. Can you retry with a different set of test data. With C/C test you can not define winner automatically. you will have to manually dec...
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Hi@ashah123, Seems you have misunderstood the concept of C/C test. In C/C test the slider which you select implies that out of your total sample size (in your case 10) 4 person wil...
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Hi@ashah123, Yes you will have to manually decide the winner based on the engagement matrix (opens, clicks, OTC ratio etc.) & will have to create a separate SC to than send the mo...
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Hi@ashah123, My bad for the earlier wrong reply. You can not directly create an A/B test in the smart campaign, but you can use Random sample in the Add Choice set the %age you wa...
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Hi@Karthikeyan, Have you set up the RTP tag to use predictive content. If not you will have to set up the RTP tag for your domain & sub domain. You can read more here. Hope this h...
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Hi@Katy_Timko, The person in your database changes their company, mails sent to the old company email will automatically hard bounce. If you have a database management system in p...
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Although i have never heard or faced any such issue, but i think it will be a good option to submit a ticket for support.
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Hi@ShreyaResilinc, Check If any of the mails have been marked as Operational. If you are using programs within streams, check if in the SC qualification rules "If person is over ...
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Hi@ShreyaResilinc, Simple answer to your query will be NO, if you have set the communication limits to 1/day than only 1 email (non operational) can be sent to same mail id during...
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