Questions of legality would best be forwarded to your company's general counsel  😉 ... View more

Hi Cathy,   Please file a Support Ticket so the team can investigate. You can also check status.adobe.com to see if there are any reported issues (there is one for a subset of  Marketo customers as of the time of this comment). ... View more

Please file a ticket with customer support to look into this issue. ... View more

This usually works: 1. Disable the sync (this keeps Marketo from attempting to log in while you're changing things) 2. Double check that the user isn't locked 3. Reset the password 4. Reset the token (don't use the one automatically generated, you should force it to reset) 5. Enter the new password and token. 6. Enable the sync. ... View more

They can sit in pending for 24-36 hours if the recipient mail server is not accepting the message and the Marketo system is attempt to retry multiple times. If they haven't moved to bounced or delivered after 36 hours, you should contact customer support; likely something went wrong while the email was being built. ... View more

Please contact customer support with that screenshot and details as to what asset you were trying to access and what you were doing when you received the error. ... View more

Highly recommend you DON'T do this - in fact, we plan to change how A/B Tests configuration works to not allow this! Setting the test sample size to 100% can cause confusing (and sometimes embarrassing) results after the A/B test is completed and guard rails will be added to prevent this. If the desire is to randomly split one audience between multiple emails, this can be achieved with a Smart Campaign using the random sample constraint.  A/B tests are intended to be used to test multiple versions of an email with a subset of an audience and then send the best performing email to the remainder of the audience. ... View more

It's not possible. You'll need to replace your Marketo instance. ... View more

What do you mean by empty emails? Emails with no content? Even an email that looks empty can still have HTML content in it, so it's not really possible to deterministically sense what is or isn't empty. Ideally the designer and approver of the email and campaign would ensure it's appropriate to be sent. ... View more

I would suggest a consulting engagement with the Marketo Deliverability team for some advice on how to land in the inbox. A new instance with your brand sending for the first time from new IPs, to addresses that sounds like were possibly purchased instead of organically sourced from interested recipients (please review our policies)....a lot of red flags that will keep your emails out of inboxes.  ... View more

It wouldn't impact only GDPR locations in this scenario.  All browsers are updating to protect user privacy more and more. ... View more

Your activity log is filtered in that screenshot but there are probably multiple merges.  Like Jay says, check your CRM; I'd bet a new record is created and then merged any time the Person interacts with your business in some way. ... View more

Do you receive emails redirected from any other sources such as mailing lists or other email accounts that could be in your database? If you download the email source, including headers, from your email client and give them to Support, they can find exactly where they originated from and how they were sent. ... View more

I'd guess your {{my.referralFormID}} token is not resolving with a valid value. ... View more

There are a lot of missing details here; your best bet would be Support because they can see the current state of the sync. ... View more

Simply speaking...ignore this screen. It only really accurately reflects the integration at the time it was set up. The most accurate way to check if a field is syncing and how it's mapped is to check it in Field Management.  CRM mappings will be shown there on the field info page. ... View more

Contact Marketo Support with the new URL. If only the URL has changed and nothing else has (i.e. GUIDs of records, integration user, etc) then the URL can be swapped. ... View more

An authorized support contact for your company (likely an admin) can file a Support ticket https://nation.marketo.com/community/support_solutions  ... View more

It's possible this is something you will need to have your IT team address as your business may be blocking or quarantining emails sent via Marketo.  Customer Support can check to see if the message was bounced or accepted by your server to confirm exactly what is happening as well as offer whitelisting regex, but you will likely need to also engage with your email administrators for a solution.  ... View more

Salesforce (and Microsoft Dynamics) integrations are permanent and cannot be removed.  A new sandbox instance would need to be provisioned. Other integrations (i.e. through Launchpoint) can be removed at any time. ... View more

That depends on the Launchpoint service. ... View more

I need to dig deeper than what state or country the email is being opened from considering our business is in only 1 state. Email Insights can do this out of the box!  I don't have a screenshot to share, but open Email Insights, and one one of the pickers above the chart in the middle you can switch it to report "By Audience" -> "Country" or "State".  This will break down your email metrics by geographical region. On the "Drivers" section on the right hand side, you can also configure it to show what is driving the most Opens, Clicks, and Unsubscribes and have it show audience/geographical/segementation metrics there. ... View more

Yes, most likely.  The report will infer that a click on a link is also an open. ... View more

Fields with values that can change without a Data Value Changed activity generally are unavailable for Segmentations, which rely on that Activity Type to trigger a segmentation evaluation.  SFDC Type is an example of one of those fields. ... View more

Anecdotal marketing observations, but I've seen emails sent to me with a small line in the footer, "This email was sent to {{email address}}.  To unsubscribe, click here."  Putting the intended recipient email address near the unsubscribe link can help tip off people who are receiving emails forwarded from other mailboxes. ... View more