You'll want to check your workflows in Salesforce. If a duplicate is being created by "SF Operations", it suggests something in Salesforce is causing this. To Marketo, it looks like a net new record so it's just syncing it down.
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When the engagement program casts, it selects the next piece of content in the stream that the person should receive. It's either a single email or a single smart campaign. That smart campaign can has as many flow steps as it needs to accomplish what's appropriate for the cast, but the design of engagement programs is to trigger one engagement with an asset per lead per cast.
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You can purchase additional daily quota of API calls by contacting your customer success manager. But the concurrency rate and the rate limit will not be increased under any circumstance.
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Marketo doesn't support History objects; unfortunately it doesn't stop you from trying. Disable your Event History objects from syncing in the SFDC Custom Object menu in Admin and the errors will go away.
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Someone filled out the form by navigating directly to the page rather than clicking a link in an email. Pre-fill only works with links that contain mkt_tok values, and those come from emails. I've seen this configuration cause so many issues (especially in scenarios where emails are forwarded to others) that you may want to reconsider keeping the email address field hidden from the user.
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Are you an admin of the instance? If not, you'll need to reach out to your admin because it sounds like your user does not have permissions to edit templates.
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The list will upload to the partition set as the default for that workspace. You can't specify it past that, but you can migrate them after upload via a smart campaign or list action.
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Please file a support ticket. Mention that you need to be able to use the "updatedAt" parameter in the bulk API and they'll have it provisioned for you (if it's not already). It's no additional cost.
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Can you go into more detail about what issue is? Is there an HTTP error? Some other type of error that gets displayed on the page? If Support cannot replicate by taking the same steps, I would hesitate to assume it's caused by a draft issue.
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Hi Cathy, Please file a Support Ticket so the team can investigate. You can also check status.adobe.com to see if there are any reported issues (there is one for a subset of Marketo customers as of the time of this comment).
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This usually works: 1. Disable the sync (this keeps Marketo from attempting to log in while you're changing things) 2. Double check that the user isn't locked 3. Reset the password 4. Reset the token (don't use the one automatically generated, you should force it to reset) 5. Enter the new password and token. 6. Enable the sync.
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They can sit in pending for 24-36 hours if the recipient mail server is not accepting the message and the Marketo system is attempt to retry multiple times. If they haven't moved to bounced or delivered after 36 hours, you should contact customer support; likely something went wrong while the email was being built.
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Please contact customer support with that screenshot and details as to what asset you were trying to access and what you were doing when you received the error.
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Highly recommend you DON'T do this - in fact, we plan to change how A/B Tests configuration works to not allow this! Setting the test sample size to 100% can cause confusing (and sometimes embarrassing) results after the A/B test is completed and guard rails will be added to prevent this. If the desire is to randomly split one audience between multiple emails, this can be achieved with a Smart Campaign using the random sample constraint. A/B tests are intended to be used to test multiple versions of an email with a subset of an audience and then send the best performing email to the remainder of the audience.
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What do you mean by empty emails? Emails with no content? Even an email that looks empty can still have HTML content in it, so it's not really possible to deterministically sense what is or isn't empty. Ideally the designer and approver of the email and campaign would ensure it's appropriate to be sent.
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I would suggest a consulting engagement with the Marketo Deliverability team for some advice on how to land in the inbox. A new instance with your brand sending for the first time from new IPs, to addresses that sounds like were possibly purchased instead of organically sourced from interested recipients (please review our policies)....a lot of red flags that will keep your emails out of inboxes.
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After 90 days the Change Data Value for marking the records as Marketing Suspended would have been pruned. If it happened before August you wouldn't see it reflected in activity logs.
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Your activity log is filtered in that screenshot but there are probably multiple merges. Like Jay says, check your CRM; I'd bet a new record is created and then merged any time the Person interacts with your business in some way.
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Do you receive emails redirected from any other sources such as mailing lists or other email accounts that could be in your database? If you download the email source, including headers, from your email client and give them to Support, they can find exactly where they originated from and how they were sent.
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